I recently had the pleasure of staying at this charming motel, and my experience was nothing short of delightful. The Employees was really friendly. I could check in after the normal time and there helped me directly to carry my luggage in my room. At the next morning I had problems with my pick up. I told them and then there let me waiting in the room the hole day to midnight - I’m so thankful for that!!! Otherwise I would have had to wait outside somewhere. The highlight was the food what one of them give me in the evening. So friendly people here. They made the long wait for my pick-up much more pleasant!!!! Thank you so much! I cannot understand the bad reviews because I had just good experience here. Maybe it’s because the last owner. But now there is a new one🥰 The room itself was comfort – clean, well-appointed. You had many space for put your stuff. The bed was cozy, providing a restful night's sleep after a long day of travel. You have all what you need - Fridge, Toaster, water cooker, tv ! I highly recommend it and look forward to returning on my next visit to the area.

The staff were lovely. We loved the little extras like the comfortable chairs, wine glasses, teaspoon for coffee. The bed and pillows were very comfortable.

Disappointed that the restaurant and bar were not operating but understand they are being renovated. Chose your motel because it had a pool but the pool was green and not inviting.

ease convenience friendliness service. Lovely lady at front counter could see I was sick and offered me the rest of her tissues before checked in. Was amazingly quick friendly and obviously concerned with having me check-in and able rest asap. Brilliance.

nothing great

Friendly good and responsive staff, whilst the property is old they have made sure they are looking after the customer.

It is old and deserving of the current upgrade

I loved that the bathroom had a spa bath the bed was comfy I loved the supply 2 bottles of water

I didn't like the stairs and I felt rushed to leave by cleaning staff going around at 9ish knocking on doors when checkout isn't till 10

Friendly staff Good value for money Comfortable beds Cool aircon Everything we needed was provided including complimentary water

Outdated, but renovations are planned

Beds are amazingly comfy, everything we needed was there. Staff were absolutely amazing and even said good night when my daughter arrived late from fishing.

Excellent value for money, friendly staff, spacious rooms, clean, cosy and comfortable. Highly recommended. Would definitely return next time in Charters Towers.

Nothing bad to say.

easy no fuss check in. super spacious rooms .great value for money

a few things but you got to remember this aint 5 star accommodation .its clean,its spacious,stuff works and its cheap

Clean, decent meals

With my work gear I didn’t like having a room upstairs, we will be back there for work again but I really need a ground floor room