I had an amazing stay! The bed was incredibly comfortable, and the blankets were so soft and cozy. Amazing space of the chalets. The breakfast was outstanding, with a great variety of delicious options. Highly recommend!”

There was no one available to attend at the bar. This was a letdown.

The rooms were spacious and comfortable, very cozy, the breakfast was amazing and the staff were very friendly and helpful.

The only negative thing i don’t know if it’s their fault but i was wake 6 in the morning by a dog barking, it upset me a little bit, but i really enjoy my stay.

The staff team is so kind and warm. The hotel offers services beyond expectation: shuttle car to capivari, head/foot SPA and fireplace. Comfortable bed and blanket. Very good breakfast.

The room was a bit dry, but I believe it was because of the weather. Also need more plugs close to bed

Breakfast excellent! With fruits, breads, cold cuts, cakes, hot beverages machine, and eggs to be ordered at the table. Transfer service to tourist part of town in a van is very convenient. Shower strong and hot. Nice pool facility. Staff very friendly.

We were offered a spa service for free but therapist had no time available to offer the service.

The staff was great and took care of my family very well.

My mother in law has limited moving abilities and the hotel lacks full accessibility, despite being in the right direction to be more inclusive.

Everything was amazing at this hotel. We loved the room, playground, etc. The staff was always willing to help with any questions we had. Breakfast was so good, as the restaurant as well. We had dinner and it was delicious.

Everything was great.

The service is top notch. Every member of the staff does its upmost to make you stay a wonderful one. The breakfast and dinner are excellent. Rooms are comfortable and the hotel location is great, specially with the free shuttle provided by the hotel.

the hotel ia close to everything, beautiful location and setting and lovely and helpful staff. when we went it was raining the whole time but you don’t feel that you need to leave because the hotel is self is gorgeous. rooms and big and clean, they gave us a larger room at the same trate because we have two children. the kids entertainment program was the highlight of the trip, the hotel has a team of youth who entertain kids and adolescents with games and other things. Absolutely recommend it and would definitely come back again.

There was a shuttle to town which was great and very convenient. There is a huge breakfast selection, and everything was great. We loved the fires in the lounges. We were quite busy so didn't get to use a lot of the facilities, but they looked great!

Our bed was too soft (my parents said theirs was fine though).

Quite beautiful and organised. The included breakfast is great and the dinner was at reasonable price. The pizza was excellent. The cabins are really cozy

The shower was a little troublesome. More than often we took a partially cold shower. Also, we did not feel that the sheets and pillow covers were changed... This was disappointing. Even more so because we explicitly asked.