Very welcoming hotel smack in the city centre. There was complimentary hot chocolate (excellent quality, btw) in the reception area when we arrived, and the staff was very friendly. I would be happy to stay there again.

The shower could do with an upgrade. It was OK, but it felt cheap compared to the rest of the hotel. Another thing: the whole city smells of logfire in the winter. This is fine up to a point, but at times it felt overwhelming. Our bedroom also had a very strong smell of logfire (the toilet window was open, so probably from the city), much stronger than we would have liked. We turned the air-conditioning on to refresh the air but it didn't do much.

Location was excellent. Staff were happy, attentive and always wanting to make your stay enjoyable. The entrance lounge is beautifully decorated, comfortable and styled well, with 24 hrs hot coffee/hot chocolate/cold drink self serve with something to eat with it.

The Cafe Colonial breakfast buffet lacked quality for being in Gramado. Fruit, cheeses, deli meats, jams and breads were ok. A good variety of cakes were offered with 2/5 being fresh but the rest were lacking moisture (dry and crumbly like they had been frozen). The pastries were not good- (dry, stale, cold). The coffee at breakfast could have been better for Gramado. No gluten free bread. I was disappointed because Gramado is famous for its Cafe Colonial. Toaster was super slow. No Pudim, quindim or other typical Brazilian desserts. No Cuca. Bacon served one morning only out of the three. But the kitchen staff were beautiful and happy and accomodating with eggs on request.

Good breakfast.

Excelent staff, very helpful indicating activities and helping with issues in general. Excelent location. Pretty close to best restaurants, stores and easy Uber access. Excelent breakfast. Lot's of food options and great staff.

I think the room was a bit small to fit in a family. Lack of a more spacious wardrobe and drawers. The bathroom could have more water pressure and also lacked space for leaving bathroom items. The sheets could also be softer.

Very friendly and helpful staff, great location in the centre of Gramado, breakfast was good and varied. Coffee/ hot chocolate / drinks and snacks offered to guests upon arrival.

The bedroom was impregnated with a strong smell of room odorizer spray.

excelente

the room is a little small.

The hotel was centrally located. The staff were outstanding. Very friendly and helpful.

Personnel

All was perfect

location and cordiality

need a heat to dry wet clothes

Location, staff, service