We stayed at this hotel for 19 nights in total during February whilst visiting family in Chengdu and as a base in between visits to Lijiang, Xi’an and Thailand. Most staff were friendly and helpful. The room was clean and comfortable and breakfast offered a good choice of cereals, bread, fruit, vegetables, eggs and meat as well as delicious local dishes and fresh noodle soup.

I advised the hotel we would be arriving very late around midnight and received a response that it was ok; but when we arrived at the airport and rang for the free transport to the hotel, we were told our room had been cancelled because we did not book in by 6pm. After contacting Booking.com and asking a Chinese relative to intercede we eventually had transport and a room at the hotel. However there was a wait of over an hour and many phone calls to achieve this - and the first night was in a twin room rather than a double king room as booked. Apart from this, our other times at the hotel were fine.

Easy and quick airport shuttle, good breakfast, and comfy bed. Used Apple Translate to converse with the staff. The staff prepared take-out breakfast on our last day for an early flight. The metro to downtown was a short walk. Cold water available at the front desk. Two free bottles of water each day.

Room was very hot because window were open. Took a few hours for the AC to cool the room.

About a half hour ride from Shuangliu airport and an hour to the city centre. We stayed here as visiting relatives. Excellent value as less than £30 per night for a king room with breakfast. Comfortable room, friendly staff and good choice for breakfast. Free shuttle service from the airport. Lovely park across the road and restaurants nearby.

Although non-smoking throughout, many people smoked in the lifts.

​The bed was comfortable. The shower and bathroom were clean and there was great water pressure. Large towels, washcloths, and toiletries were provided. Bottles of water were provided in the room and in the lobby. The window was open when I arrived. The hotel was easy to find, but there is not a drive right up to the door. The staff made check-in easy. A convenience store, a pharmacy, and some restaurants are in walking distance.

I could not adjust the thermostat. There were some loud noises from the neighborhood.

The girls at the front desk were very nice with us. They helped us to get a taxi and provided us a map to get the metro bus. The room is quite big with a nice view and the shower was amazing. They offer free transportation from the airport only one way which was very useful for us

Wifi upstairs didn’t work sometimes

airport shuttle was good. driver spoke english. breakfast buffet was filled and had variety.

airport hotel so you are staying within the flight path. still the convenience of the location to the metro station and good restaurants there trump all the disadvantages.

Great location and great staff. We had to leave very early and the staff prepared breakfast for us for takeout! Amazing service and very comfortable and clean rooms.

The room first smelled like smoke but that quickly dispelled.

Very friendly and helpful staff. Decent gym and spacious rooms. Lots of restaurants close by. Close to the airport with a free shuttle. Everything that I needed :)!

The staff went above and beyond, helping to book taxis etc. Breakfast included was wonderful. Bed very comfortable

Maybe a few maps or local info in English for English speakers?

I did not use their shuttle from the Airport but did enjoy a great room and good BF. Very comfortable bed and pillows.

Nothing. Everything was good.