The whole hotel was absolutely fabulous, I don't understand why it doesn't have a 10/10 rating. Communication 100%, replies from the hotel nonstop within a couple of hours. Super meeting, staff at the reception can speak English. Very chilled room, daily meticulous cleaning, breakfast divine, beach about ten meters from the hotels.

The only thing that bothered me was that you were not allowed to enter the pool without a swimming cap and swimming in a bikini was not recommended by the reception staff, but I guess this is a problem throughout China and not just that hotel, very unusual for me.

A top class hotel. Attentive staff and excellent facilities. The beach access is delightful in the warmer periods. The hotel restaurants have a good selection of foods including local and western (a la carte). The breakfast and dinner buffets are especially extensive. Great value for money for a 5-star hotel. This is a weird one, but lobby always smelled lovely!

The only downside for me was that there's not much in the immediate vicinity to do or experience, you need to take a cab. Slight confusion over the hotel identity: is it a Sheraton or a Marriott? I did not find a shower in the pool area - this is usually essential to help keep the pool hygienic, but the water here was crystal clear and clean.

Second time staying here, food is great, rooms are massive and clean, staff is very friendly.

Location is a bit far from the city, but since it’s a resort that’s not a big deal. We were only had to go up one floor to our rooms, but there were no stairs (except for the emergency exit), so we always had to take the elevator. That felt a bit excessive, and it took us much longer than just taking the stairs

I arrived at the Sheraton Haikou directly from the MGM Grand Sanya, and without a doubt, the Sheraton was a much nicer experience in many aspects. Check-in at the Sheraton (I am a foreign tourist, so I understand there are procedures to be undertaken) was under five minutes, whereas it took about 45 minutes at the MGM Grand, and they could immediately process a credit card payment, whereas the MGM Grand staff had to firstly locate such a machine and then find a second one after the first didn't function. One truly superior feature of the Sheraton is its live music and lobby bar. I enjoyed every second of the multilingual singer and keyboardist, who alternated between English- and Chinese-language songs. This was complemented by the central location of the bar (which allowed for people watching in the lobby) and a relaxing, dimly lit atmosphere. No such central bar exists at the MGM Grand Sanya, where their singers' English-language songs were practically incomprehensible to native speakers, as they clearly must not have been born, raised, or studied in an English environment. The Sheraton has a very lush, tropical tree-filled outdoor walkway leading to the resort's pool and beach that is particularly beautiful at nighttime, and the Breeze restaurant had a wonderful selection of international foods with great wait staff service. Lastly, the housekeeping staff was incredibly efficient, detailed, and responsive.

The hotel is about an hour's drive each way from the airport.

Beautiful hotel

The buffet food is good only the staff there need more training. They never clear the plates until you are totally done with your meals. Hot water is never hot, and the floor is dated and dirty. Worst of all a party was there with loud speakers for their activities that were really a disturbance to the other customers who supposedly had paid a high price for a nice meals but ended up eating in a really noisy place.

The resort is spacious and not crowded.

The front desk staff is not very friendly. When we asked her a question, she continued to type on her keyboard instead of making eye contact. We found it sort of rude.

didn't try

hot spring

The staff was attentive to all of our needs. The room was great and the grounds and pool area was nice.

The water slides were under construction and I would like to have had cocktails service at the pool area.

Great Bang for the buck with high quality

That you can't swim in the sea, but that's rather a chinese thing

Very few people knew english