It was my first time staying in The Langham Hefei, though I can say it was my third as I extended my stay twice. The staff’s courtesy, warmth and right level of care started right at entry of the hotel lobby. The wall to wall and floor to ceiling marble can be cold, but The Langham Hefei ‘s lobby feels warm and happy due to its yellow hue lighting I believe. I could immediately smell flowers once I stepped in the lobby, pleasant but not overwhelming. It came from a huge bouquet composed of hundreds of pink lilies, not the pink roses representing The Langham worldwide. I prefer lily’s smell anyway. The bouquet is by the front desk, so one could enjoy the lilies while waiting for check-in. As a matter of fact, I waited no time. Ada Yang greeted me and checked me in within 2 minutes. I was very glad I moved from the other 5-star hotel which I had been told it was considered the ceiling of Hefei hotel scene. It took that hotel 10 minutes to check me in plus swiped my credit card on the wrong machine that caused the spending authority refused initially. The breakfast experience was also great! The Seasons restaurant has a big capacity so I was always able to be seated whenever I went down. House keeping also checks on guests each afternoon not see any additional help are needed. After two nights stay, I decided to change my original plan to continue staying at The Langham Hefei. It was again Ada Yang who helped me with the extension. She continued to be warm, professional and efficient. Due to my itinerary change, I extended my stay again. This time it was Kristen He (XIAO He) who helped me. From XIAO He I also experienced the Langham quality- courtesy, warmth,knowledge and efficiency. Being asked about absence of Langham’s pink uniform, she explained to me the responsibilities of each role and separation of roles in Langham’s efforts to optimize guests’ experience.She went extra miles to ask her manager’s permission to give me a complimentary Happy Hour.

Nothing

Very nice new hotel, rooms well decorated, very clean, facilities nice (though not excellent). I was happy with location but I’m not too familiar with Hefei.

Coffee at breakfast was pretty bad, not sure to what extent other guests care about the coffee but I would suggest upgrading their machine (their machine was called Dr Coffee for what it’s worth). Room was a bit too hot even after I turned the temperature way down but I found everywhere indoors in Hefei very hot so not specific to the hotel (I was there in Dec).

Friendly staff, especially the hearing impaired doorman, concierge and the friendly cleaning lady, ye shou feng, stood out. Excellent help getting our stuff to the room and the room was super clean.

Nothing much. Biggest problem we encountered was that the hotel assumed we had wechat and the room service menu was only available via QR code. That forced us to eat at the bar instead of ordering room service.

Everything was superb ,the hotel interior and bedrooms are exceeded my expetations,interior design is very luxury and beautiful.If i come back i will definatly visit again.

Sauna was not hot so i could not enjoy myself at end of my busy day.

The hotel is real good, close to the swan lake and the shopping center. It is also clean and the personal working there they are always ready to help you.

Great hotel but the staff have a hard time understanding English. I am sure that will only improve. Would return.

Excellent room facilities. Comfy bed, bath and alround services. Staff were amazing so friendly and helpfull.

Could hear the noise traffic outside even feom 36 floor.

Staff are all very nice, like Sissie Wu

N/A

Everything is well decorated, extremely clean, many features and great staff

Almost everything

Breakfast