We love everything! We were warmly welcomed by the team under Nana, Neal, Susan and Michelle. Check in was a breeze and we were given welcome drink. Since we had our 4 year old child with us, Nana was thoughtful to give us 2 bottles of water and some biscuits when we made our way out the 2nd day. The hotel room size at 40+ sqm was perfect for a family of 3. We had bath tub in our room and our child love to soak in it daily and the program selection was interesting. Wifi was one of the best and we could even watch YouTube programs in this hotel. Awesome! The house keeping team had done a great job to ensure our towels were changed and room was tidy. Special mention and grateful thanks to housekeeper Mei Zhi who left us a sweet message and enough bottled water since we had a little one. Check out was just as smooth and we were warmly served by another team, Jia Ling and Louis. Very thoughtful to give us some biscuits for our little one though we were checking out. The service is consistent and professional. The location was ideal as there was a street of eating places and a mall and metro station within walking distance. We felt rejuvenated after the 4 night stay.

Nil

The staff are nice and friendly. I'm impressed that when my son cried, the staff gave him a Merriot teddy bear. That's so sweet! I like the swimming pool and the gym room. My family and I had a wonderful time there. The dinner buffet is also great. There are many choices.

Nil

Beautiful hotel with an amazing play area connected to the dining! Made for a fun breakfast for our kids! Additionally, Marie was an incredible help for us, sharing her love and knowledge of Shenzhen.

Everything was exceptionally good. From the rooms, to the food, the entry hall and especially the staff, who helped us when we forgot a bag in the Uber/Didi car. I could not recommend this hotel enough, would definitely stay again

I don't have a single thing to complain about.

Mariya at the reception is the only person who knows Russian and English well.

the staff does not speak English

We booked a weekend staycation for my husband's birthday. Everything was fantastic! We had a wonderful suite overlooking the city, with Lounge access. The food and drinks, as well as the service, were excellent at the Lounge. It's a relaxing place where you can just enjoy and indulge. Overall a great value for money! The staff prepared a birthday cake for my husband, and everyone was super caring.

At the time of this review, there is construction going on in front of the hotel. This plus the traffic can be a bit noisy.

It’s location near to the high speeding train station. Besides that, the room is quite quiet and large enough. I like to have the night view from the room, it could let me relax and enjoy the atmosphere there.

None

Good Ambience , Very good staff , Clean , Lot of good options for food in the restaurant, Loved the pool & gym . Daughter enjoyed the indoor play area near the restaurant.

Not applicable

Breakfast was good, although there was a queue to get in. I had to wait 10-15 mins. Thank you to Maria at front desk, who was friendly and helpful

Breakfast queue

The breakfast was great but improve on of varieties of cusine

Too much of Chinese Cusine, few international cusine