Good Central location, expensive for Urumqi but in global terms for a hotel of this quality cheap. Nice big rooms with good bathroom facilities, beautiful views over city. Majority of staff in customer facing roles spoke moderate english. Early Check in and out was allowed at no extra cost. Wide variety of western food options at buffet which was very welcome after 18 days in rural Xinjang

Drinks could be colder in bar and restaurant but that is pretty standard in China. Buffet dinner prices and what you got incuded for the price was hard to define with staff as an English speaker

An excellent hotel, being here took away much of the stress, that a foreigner like me had traveling in China. Although not all staff speaks English, communication was never a problem. Excellent breakfast and buffet lunch. Was no problem to organize local sightseeing through the hotel.

Wine selection should be better at a Conrad hotel

Everything was perfect stay in there, but in April as the government heating still on, the cooling system doesn’t work! It can be very hot during April without air conditioning.

Everything is top notch, starting from the location, premises, amenities, the overall feeling, but above all, the level of service. World class. Kudos and Thank you!

A very nice hotel. The room was very comfortable and clean. The staff was super nice and accommodating. Would definitely recommend.

Service was excellent! Mira was very friendly and helpful. One of the best hotels in that area.

Comfortable

Some nights (after midnight)there were loud music played from other rooms till 4am

clean, well maintained

not applicable

Especially the two manager of the dining room

I had a problem cause the room was too hot and they told me I could not use A/C for cool air. Thank god they moved me to a lower floor where the temperature was ok