we were not happy with our room, window too small so the hotel gave us a room with breadth taking views on a higher floor. Too many choices for buffet breakfast. yumm

air conditioning is not adjustable even though a control panel is available. Room temperate set at 27C. The only way to cool the room is to open a window and turn the heating off.

The room view is super seeing the Yangzi river, which is beautiful at night to see tourist boats and the lightings. The Yellow Crane Tower is light up in the evening till 10:00pm. The 360 dinning is great too.

Swimming pool water is too cold, and the hot spa pool water is not warm.

Good location, good facility, nice staffs

Checkin time was long. It took long per person.

Everything! comfy beds, nice breakfast. All the staff was really kind and helpful!

Nothing.

The staff are all wonderful, the front desk always had someone who could function in English and if you called from your room they would put you on hold and get that person. The breakfast buffet had so many options that anyone could eat there no matter what your taste may be and it's open all day long, transitioning to lunch and dinner. The swimming pool was almost too nice. A beautiful facility with helpful staff, bring a swim cap. Beautiful views from the rooms facing the river and dinning room.

The room was worn and tired looking, old fashioned and a little beat. The lobby has a beautiful area which you would expect you could sit in, but in this space that can hold 100 people they come and kick you out if you do not order a drink from the bar. The lobby they send you to is small, dark and not enough seating and overrun with a business convention setup. At the most they will have one couple in the big, front and center grand lobby, they apparently bought a drink, which is not something you want to do when waiting for a taxi to arrive. They have a second restaurant with a Chinese menu, a little expensive but the main drawback is the dining room is like an afterthought, in a stale partitioned room with no windows. Off putting enough for us to leave.

it was too good

english speaking has to be better for foriegn guests.

There was a red dot or red thing on the blanket

Very poor food. Always

Food

Been requesting Tax Invoices for weeks but until now unable to get. Sending message to them via booking.com few time and emailed to them, but then no response at all. Please improve your customer service. It's so rude that we been requesting for so many times and no one even responded us.