The design of the place and room is beautiful, so elegant and nicely done. Cleanliness is top notch, there’s also a washing machine available other than the usual hotel amenities and equipment so that’s a plus. The staff there was very helpful and friendly. Location wise is fantastic. There are shopping centres, malls, massage center, bars and lots of restaurants and eateries withing walking distance. All in all, this is a recommended place to stay when you’re at Xining

none

Our 'apartment-style" room was spacious, clean and comfortable. It was such a bonus to have a washing machine! The staff was friendly and helpful - we used a phone translator to communicate with them as their English is limited, and our Mandarin is non-existent. They also helped us arrange a car to visit Qinghai Lake. We had some cocktails at the bar which were very pricey, but delicious.

Loved the solid old grandeur of the hotel. Very comfortable. Fabulous buffet breakfast. Washing machine in suite. Staff really helpful and friendly. Swam in the pool every day. Location was great.

Nothing

The bed and pillows are greatest I ever slept. Miss Wang provided great service during my tea time at 16th floor.

I was surprised that the staff of Sebel gave me a wrong direction of my tea time. Manager Yan promised me to provide information of pillows, sadly he didn’t keep his promise.

Amazing personalised service from the hotel manager. Free laundrybservice to honour our lotalty. Free breakfast offered after a mistake with the booking. Beautiful building and location.

Nothing

Beautiful hotel apartment, new and has everything you expect in a 5-star accommodation. Good location in the new part of Xining close to the best food street.

WiFi was poor. For a 5-star hotel you'd think they can at least have decent WiFi... Starbucks can do it so why can't the Sofitel?

Comfortable, we got an upgrade

Some extra costs were not explained. But it was acceptable

Location

Breakfast so packed , only one café machine ! Most personnel non English speaking receptionists including ! The personals are not well trained

Location, sauna, next door is a great restaurant with delicious pizzas! Room very big and comfortable.

30 minutes for checkin! booking.com reservation was very difficult to find for the receptionist... 10 min.after we entered into our room another guest suddenly also just entered into our room... Never happened before, incredible!

The building was very nice and in good conditions. The Apartment was great and very spacious and had even a washing machine.

- thought is was cold outside even by opening the window (it opens only a little bit), the temp in the room did not come below 28 Degrees C. Spoke to the reception to check the A/C, but they only brought we 1 fan - for 2 rooms :-( - In room dining has only part of the menu available. Online ordering is not available and nobody speaks enough english to take your order at the phone. - Breakfast is served at Sofitels main Restaurant. Huge variety of Chinese food and life stations, but little of European (which was partly old).