Beautiful decoration of the place and the rooms, the rooms are very comfortable and the dinner food was very delicious.

The internet is very bad, it keeps disconnecting and after the rain it never worked properly again. The service in the restaurant is very slow, we had to wait a long time for the food and the place was not full. The cocktails in the bar are good but they fill the glasses with ice so you only end up drinking half the glass.

Amazing facilities. Beautiful hotel surrounded by plants and nature. The spa was top notch. Great staff, very good food.

Was a bit expensive. Should really try and manage the volume levels of the speakers of guests that are using the sunbeds on the beach dock.

The suites are very spacious, including a walking closet and a private outdoor jacuzzi.

The suites are located on the main floor and feel less private, specially the jacuzzi area. Additionally, the room includes a Nespresso machine but capsules are complimentary for the first day only.

The environment was really close to natural

No words

great rooms and decor, amazing food.

We had booked one night for 8 people. We were arriving in our own vessel (a catamaran) and they failed to tell us before arriving that if the tide was high the could not pick us from the catamaran. At the time we arrived, and we were close to their location they said that they could not pick up us and we should find a way to get there by car. The nearest port where we could dock our catamaran was one hour away of sailing in choppy and dangerous waters plus an hour by car to get to their place (if we found any transportation close to that dock and at night). While we were all waiting in the catamaran and the tide was getting worse I must have called them at least 10 times to figure out if they could help us find another boat from the area as we were not seeing any close by. They continued hanging up on me and saying "So sorry, its not our problem". As the afternoon was falling and the ties getting more dangerous we needed to find a place to moore for the night. The hotel then charges me the full amount and sends me an email saying that we were a no-show. The full amount was USD 1,300 for one night. I started calling them again to reason with them to reach an agreement because they failed to provide a service and they continued hanging up on me. Could never speak to a manager and was never able to get passed the person who attends probably at the desk. This hotel is advertised as luxury in the region, yet their customer service is absolutely awful. We lost USD 1,300 and had an awful and dangerous time in the water.