We were 3 people traveling for business in Delhi. The hotel was recommended by some colleagues in India. The check-in was very good, but I had some adjustments to the room because I needed more service. Manager Maya was amazing and very professional in her work. Maya helped us and made our stay amazing at the hotel. We received the best possible service and our stay was very comfortable thanks to Maya. We had a total of 3 rooms that were very clean and maintained a high standard and quality of service. The food, opening hours, visits, gym and pool were simply perfect. The hotel is also close to the important places that a regular tourist desires. Strong recommendation to take this hotel and if there is a misunderstanding, simply contact Maya who will solve the problem. All the staff are professional and do a fantastic job for the guests' well-being. Big thanks ITC and an even bigger thanks to Manager Maya.

All meals were excellent. A lot of variety for breakfast, delicious home-style cooking with no extra oil and spices but yet very flavorful. We had an executive suite with great pool and city view. NO outside noise in the room. AC can be sometime challenging. Settings don't always work (too cold) and had to call the tech a few time. Overall, wonderful experience with everything. Front office staff was very helpful.

Mosquitoes get into the hotel, lobby area, dining area, elevators and even the rooms. Besides that everything else was really nice. Also, there was no shower curtain or bath tub. After taking shower, the whole floor was wet and slippery (hazardous condition).

Been back so many times and found it to be as good as ever. However, a few strange occurances I was handed a plate with deserts and a picture taken randomly to give the impression that I was given an amazing welcome. I had been there 3 days already and the staff I'd never spoken to😳. Those I commend and truly deserve credit were a member of waiting staff Nitu and buffet supervisor Sushmita in brown and cream uniform ( both cared about the guests not reviews ). Others hounded us for reviews, the hotel may need to rethink its bonus, promotion or salary progression indicators ( the real stars need recognition ).

What I liked: Staff : Outstanding service—polite, helpful, and attentive to all needs. Facilities : Excellent amenities, including a luxurious pool, gym, and well-maintained interiors. Cleanliness : Spotless rooms and common areas, reflecting high standards of hygiene. Comfort : Spacious, well-designed rooms with cozy beds and modern facilities. Value for Money : A luxurious experience at a reasonable price. Food : The dining options were superb, offering a variety of high-quality and flavorful dishes.

What I didn’t like: Location : It is not very close to the airport especially during peak hours. Heavy traffic can make the commute worse, affecting convenience for airport transfers.

I recently stayed at Welcome Hotel Dwarka and it was an amazing experience from start to finish. The room was spacious, immaculately clean, and tastefully decorated. The bed was incredibly comfortable, offering a great night’s sleep. I loved the thoughtful amenities, including high-quality toiletries and a well-stocked mini-fridge. I highly recommend this hotel to anyone looking for a comfortable and memorable stay. I will definitely be returning in the future!

Wait 40 minutes for the trolley boy to bring the luggage downstairs. But at the end they offered free drop off to the Airport …Thanks

The lobby was spacious, vibrant, and secure. The hotel is conveniently located near a metro station and other essential amenities, while maintaining a tranquil and clean atmosphere.

I encountered some challenges in the breakfast area. It was quite crowded, and several items had already run out by the time I arrived. As a result, I found it difficult to secure a cup of tea. The parathas appeared to be pre-cooked and merely reheated, which affected their freshness. Additionally, the continental breakfast offerings were only partially filled, and the staff seemed overwhelmed, resulting in a lack of tidiness and organization in the area. Overall, my breakfast experience did not meet expectations.

We love to stay at Welcomhotel by ITC group because of its ambience. We stayed in Welcomhotel in different cities. In this property breakfast buffet was excellent. Room was neat & clean. Housekeeping staffs were prompt in their service.

We checked in the property very late I.e. in the evening. Since our flight time was in the evening next day, we requested reception staff to allow us late check out for couple of hours but he told only 1 hr can be allowable since all room was booked ( though I knew many rooms were unoccupied) but when I approached that if we can stay with extra charges since my family was feeling tired then surprisingly he told that we can stay 4-5 hrs but they will charge 4000/-., which we had to pay. Frankly speaking we didn’t expect it from the Welcomhotel group staff.

Staff hospitality is excellent. Kunal and Varun at reception were very hospitable and friendly. Sampini (hope i spelt her name correctly) was also very helpful. The staff made the entire experience awesome. First time at ITC property and i loved it. Room, bathroom and other amenities were very good and comfortable. Food was superb!

There were mosquitoes, probably it could be an one off case.After we called housekeeping Manoj ji immediately came to clear it and put mosquito repellent in the room.

I liked the staff , God great assistance at checkin by rizwana and at checkout was made so smooth by Rahul. He went out of he way to make things done on time as we had a flight to catch and he was very polite. I would love to visit the hotel again because of Rahul the reception 😀. He was considerate. Rizwan upgraded us may be as that time a better room was available, but that made us feel welcome and that will be a definite factor in us wanting to revisit. The other thing I loved about ITC is their initiative to give employment to the disabled. There was a mute guy who helped us loading our luggage. Though he couldn't speak, he did a great job and was an inspiration for us too, the way he was independent. I wish other hotels would take an initiative like the ITC. I'm a very frequent traveller and loved the comfort and decor. The location is superb . You can get everything of need . Only you need to have like half hour for the airport . This means it's different than atrocity in terms of distance but it's doable anyways when you look at rates and comfort. Overall Great value for money Great location Safe extremely for families or solo Nice eating places and saloons just 15 min away In Delhi...for frequent visitors It's a must try experience

The dining area was over busy. Mostly you are by yourself in a buffey area. Its pricey too as comapred to other hotels. Food is good but not great. Oevrbusy and no proper tabke boys to attend ... feels like you are at an airport. Thats an area they shoudl work on in future. We are talking about this from experience.of other equally renowned hotel groups.

Well-priced hotel for my single-person booking. About 30 mins by car from the airport, and the location is closer to a broader range of activities than staying at the airport. The hotel is a classic 5-star hotel with good service, pool etc. Short 10-minute Uber ride to several indoor malls such as Vegas Mall and Dwarka Walk/Soul City Mall and a shopping area less than 2km away at Kargil Chowk. The king room I stayed in was very spacious, with everything I needed. Staff were helpful. There is a houselholds/grocery store and an Evergreen restaurant on the bottommost floor of the building (accessed from outside the hotel). The Pavillion 75 restaurant offers a sufficient variety of multi-cuisine options and was quite good.

The hotel is a little old, the mall that it was once attached to closed down some years ago and there was mild construction taking place during my stay. The windows in my room and in the lifts were covered with translucent screen material so there was not much of a view from my 12th story window. There were 2 functioning restaurants but Kebabs and Curries restaurant is closed on Mondays limiting options. Water in the shower was a little slow to heat up (over a minute before hot water comes in). Options for alcoholic beverages were slightly limited and they were a bit pricey. The wifi was a little bit inconsistent, slowing down completely at times. But I feel these were relatively minor issues and I was generally happy with my 2-night stay.