Scenery, ski slopes, location, staff

Too far from Rovaniemi, lack of supermarket in the area, or ability to buy basic supplies for the chalet. Also it's absolutely crazy that we had to pay for towels and bed linen. Surely a hotel of this size should supply these automatically or worst case include by increasingel the daily rate.

Beautiful location for restful moments with family, view of the snowy white slopes, extraordinary equipped gym! We did not use the swimming pool and sauna but it is also available. Great excursions (ice fishing, raindeer sleigh ride, snowmobile), all well organized and even when one bus was too cold they immediately organized a car to pick us up! Excellent food and very friendly staff!

Nothing, all was fantastic!!

Nice location and cottage, really quite and peaceful. It's great that cross-country ski equipment is included.

The sofa was a bit dirty, and the tablecloth was damaged. The restaurant is expensive, but the food isn’t very good.

We stayed in chalet, and everything was perfect. All you need is there, sauna amazing, fireplace good, we love there.

One of the bedrooms was cold, no heating.

Helpfulness of the staff, beautiful scenery, flexibility of staff, family atmosphere. I liked that the hotel was not a huge chain building but friendly, family owned business.

Everything was very good. The kitchen was not to the highest standards but staff seem to be happy to hear my comments. Buffet was very good and staff even asked everyone whether they are ready as the food will be hidden in a few minutes.

Clean, friendly staff, skiing

Cold floors, rooms and food was cold most of the time. Christmas dinner was pretty bad experience because every single item was cold and it was quite expensive

There was sauna and the cottage was nice with fireplace and all was good. Very helpful staff despite it was Christmas Eve!

Some small interior, heating challenges what was quickly solved by stuff! Thank You!

Great place to spend winter (and probably summer) holidays :) nice staff , comfortable house with a chimney and own sauna, a lot of snow and beautiful aurora (not included ;)), very tasty local dishes in the restaurant - I definitely would like to come back.

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We stayed in a chalet - lots of space well equipped warm and cosy, staff excellent

Pool freezing but I know this is standard in Finland

The room was comfortable, clean and with a view which I really didn't expect. We checked in at 11:30 and got extra time for checkout till 2 pm so the staff is very friendly and helpful. You can rent all sorts of ski stuff or snowmobile so you don't have to worry about taking anything with you.

There was renovation going on, so the pool is not ready yet, perhaps they should have mentioned it somewhere. But it might be that no one uses the pool these days when you are on a ski trip.