It should be 5 stars, not 4. Generally, the hotel exceeded my expectations! The room was spacious and clean, with a beautiful design and very cozy. All the hotel is located in a historic building with some preserved details of the past. It's a beautiful place with all its courtyards and a garden. It is truly one of the most beautiful and special luxury hotels and is very affordable. Located straight in the city center but in a quiet corner. The breakfast was tasty, and with a focus on local products, which was great.

Maybe more light in the room and the main switch to turn on/off all the lights in the room at once.

Beautiful property in the center of the old city. The room was spacious and comfortable. Nice interior gardens, terrace and swimming pool (not open but looked great) breakfast was not lavish just right. Staff was welcoming and friendly. Super dog welcoming! A big plus when traveling with a best dog buddy.

Finding it. Finding parking lot. Learning the way to the room on my own. Reception staff a bit vague about all of the above. Proud of myself for solving the puzzles.

Wonderful 13 th century property ,beautifully restored with all modern amenities.

There was no room in the hotel car park so we had to park in a public car park. Free,but a very stiff climb and quite a way from the hotel. It would have been nice if staff were there to help with bags arriving and leaving.

Absolutely gorgeous hotel, located in the center of old town. The building itself is in a medieval setting but with all the modern equipment and facilities you expect in a 4 star hotel. I stayed in many hotels in various european cities, most of them are modern and stylish but this hotel in Figeac carries a piece of history which elevates to another level of luxury.

No many negative aspects to mention. Maybe the pool was a bit small, the space were taken very quickly. It would also be nice to have optional train station or airport transfer services for convenience.

Beautiful old building with modern facilities centrally situated . Our bedroom was perfect , immaculately clean and a really comfortable bed , pillows and lovely linens . Dog friendly which is a big plus for us . Restaurant served lovely food and a well stocked bar .

The WiFi system . You could only get fast WiFi if you agreed to sign up for marketing from the company .

The hotel is really stylish; contemporary interior design within an ancient building. The conversion has been done done exceptionally well and it provides a sumptuous and special experience. Dining in the courtyard and enjoying the tranquil pool were highlights.

The toilet bathroom layout was a bit strange, especially as there was no hand basin in the separate WC.

It was like staying in a museum but totally up to date. Everywhere you looked was an historic view. The room was spacious and the pool refreshing. Location couldn’t have been better. Don’t miss the chapel and the Charles Boyer library.

Restaurant seem totally understaffed, but it was a beautiful night in the courtyard.

Ideal central location in Figeac. Truly unique building & layout which is stunning. Huge room with walk-in shower, high beamed ceilings & comfortable king-sized bed. Large choice at breakfast including pastries, bread, conserves, meats, cheeses, boiled eggs, scrambled eggs, sausage, bacon, fruit & more! Beautiful pool area with pretty planting & good wooden sun beds. Umbrellas available from reception on our one rainy day. Parking available for 10€ per day in hotel car park (3 mins walk away) or plenty of free parking nearby too (3-5 mins walk away)

Generally the room cleaning was ok but on more than one occasion things were missed. Replenishment of the coffee/tea station was missed once as well as the shower & sink area wasn’t fully cleaned on another day. Not huge issues but this was slightly disappointing in a 4* hotel

Conflicting messages about what was expected at Check-in and Check-out sent to me by the hotel A misunderstanding about what had already been paid at Check-in A slightly disrespectful attitude by the receptionist at Check-out. But corrected subsequently by one of her superiors An error in the restaurant bill

Location and a good room

Restaurant staff were appalling. WE waited 45mins for our cocktails at dinner. The main course was served before the entree. WW left the restaurant effectively without eating. Hotel were very appologetic saying the staff were young and in training.; Not good enough for a 4 star hotel