The place was nice and the hotel as planned

We have done a reservation of 3 double twin bed rooms if it is possible as we are a group of friends. They gave us 3 rooms the 2 double rooms with twin beds and one triple room (from the hotel as maybe there was no other double room) . The triple room had a double bed and a single bed. We used the double bed and the single bed . The owner charged us 25€ because we used the bed . This is unacceptable. We requested to cancel the charge but the owner answered that we had to be charged as we used the bed. No where we have been there was such a treatment. Be careful don't touch any extra bed in your room because you will be charged ......

The morning staff were wonderful and provided a lovely breakfast and a grand tour of the huge garden on the property.

We had a miscommunication and were sent a door code we could not access without wifi. We don't carry a phone with data so checkin was quite frustrating. Our room was cold as the staff did not turn on our heater.

Unfortunately everything about our stay has been overshadowed by us paying double for our stay. There was an issue with the card payment and we paid by cash. It transpired that the card payment went through and after several emails to notify the hotel we have heard nothing. Great place to stay but the lack of communication and cooperation to resolve the matter has been atrocious.

As a family of 4 with 2 adult children, we were pleasantly surprised to find our room was two large rooms with an interconnecting door and ensuite bathroom - the shower was very modern with fantastic water pressure. Breakfast was simple, with excellent coffee, beautiful fresh bread and a selection of homemade jams. One morning Fabian made us crepes for breakfast. Breakfast was served in their conservatory overlooking the garden. This brings us me to both of our hosts who were welcoming, hospitable and interesting. We loved staying in this property learning about its history and I love the way they maintined the many beautiful features of the house yet sympathetically bringing it into the 21st century. A place to stay if you want to experience French hospitality and accommodation with personality. We would love to stay again and explore this region of France some more.

Not applicable- we thought it was excellent value for the four of us. Not a place to stay if you want an anonymous, clinical hotel room.

Delicious breakfast that included baking, cereal, and fruit. Helpful and communicative staff allowed us to check in early after biking in the rain. The room was comfortably with a large bathroom

A safe secure place. Our room had a View over garden The host was gracious. Room was comfortable and interesting history. Very good shower we arrived early and because it was raining and winter we could check in early

The rooms were beautifully furnished and put together. There was a very nice area in the back garden to sit and have a drink or eat some thing. The owner showed his garden in the back, which was outstanding. The breakfast on one morning was very good, complete with crêpes. The second morning it was standard French breakfast fare: bread with butter and jam and coffee.

host very kindly arranged for a very early breakfast - 6 15 am

I was surprised to be charged an extra 20 euros for using 2 beds rather than just the double, seeing as we weren't travelling as a couple

Breakfast was poor although the cheesecake was lovely Loved the room and decor of the whole building was beahutiful

The breakfast

The breakfast is excellent, very nice coffee and homemade pastry. The staff is very very friendly and helpful. We had a good experience staying in L'Enclos des Jacobins.