Friendly staff; clean and comfortable room; short walk to Europa Therme

Lack of tea making facility in the room Expensive drinks (2.50€ for a glass of tap water)

Beautifully renovated, and clean. The receptionist were always very helpful and polite. It was great that most of them spoke English. Breakfast areas is very nice overlooking the garden.

Hotel maid seemed rude/frustrated by the fact that she could not speak English.

Best, most varied breakfast I've enjoyed in Germany over the years. Everything except smoked salmon

Nothing

Beautiful modern room with two separate bathrooms and a nice big terrace. Everything was perfectly clean. Friendly staff. Excellent choice of food for breakfast and dinner. All kinds of tasty juices for breakfast that you cannot find in every hotel. We also liked the show cooking. Great prices which matched the expectations. They are not stingy like other hotels that raised prices and at the same time reduced the quality of service. We had an excellent stay.

Mostly older people in retirement which we didn't expect in such a quantity. At the reception desk staff looked a bit absent and busy. We waited pretty long to check in and out, even though there was no one except us at the reception at the moment. The lady was speaking on the phone and didn't care that we are standing there and wanted to check out. Even though the waiters at the breakfast and dinner were polite we didn't have much privacy at the table because they were constantly looking at our plates when we will finish eating and taking them away. It was kind of annoying and we felt pressured. Although the beds are modern and have electric adjustment possibility, they were somehow uncomfortable, and the pillows and blankets were a bit poor which was a bit unexpected since we were enchanted with the beautiful design of the room and also the whole hotel. We had a hard time falling asleep. Like the bed was turned on the wrong side or something. Usually, it is not good to sleep with your head turned north. Even though we couldn't sleep we had a nice time at the hotel. Not many possibilities to have a drink in the evening. Just one bar with not too many drinks to offer, a boring atmosphere without any music and closes early. No possibilities for entertainment in the evening in the area. Totally unused big terrace on the rooftop of the hotel. Would be great if they would make some bar or something so people could enjoy coffee, cakes, or a drink on the rooftop while enjoying the sunset. The surroundings are a bit dead at night. But considering that older people come here to rest, it is negligible.