Hotel Keil is located on famous Marktstraße, near the better end at Virchowstraße. No other hotel in town enables you to walk right out onto Marktstraße (shops, restaurants). Karstadt (a large department store) unfortunately closed, but the Nordsee Passage (you can call it a "mall") is a short distance away. The train station and bus terminal are also within short walking distance.

I stayed at this hotel two or three times already, but 35 or more years ago. Frau Keil was the owner; she ran the hotel and restaurant with enthusiasm. Now? There is no one at the hotel. It's all DIY, from getting your key at the main entrance (lockbox) to getting checked in. The name "Keil" is no longer significant; it's just the name. No idea who runs the hotel. The overall experience was unfortunately disappointing. The room had cheap furniture. The shower was cramped. The bed was a frame with a thin foam mattress. The Roku TV device required frequent re-connection to wifi just to watch TV. Frustrating.

Very friendly and welcoming staff. Very clean rooms. Great location. Quiet area.

Staff not always readily available. Phone number on front door was needed for initial access. Not very clear English instructions in the Room on the key policy for access into the hotel. Perhaps small note in the room explaining in English? Other than that initial issue the hotel was excellent. WiFi didn't work at all in the Room which needs to be sorted when it is used for everything these days. A nice place to stay and definitely stay there again but please sort the WiFi out. Very frustrating when trying to book train tickets etc

Very clean. Comfortable. Friendly communications. Good instructions on how to get in. Very accommodating.

No staff on the premises, which is OK if they are totally on top of responding to guest queries via email. In this case, every time I messaged them over three days, it took hours to get a reply. That's no good if you want to say add or remove a breakfast, you have a WiFi query, want to extend your stay etc. All these queries were eventually answered but it's no good if these replies are many hours later / the next day.

located just few steps from Wilhelmshaven train central station. unique check in by using like puzzle solving before entering hotel. Hotel sent a secret code through email and how to use it. really it was unique. quite hotel and clean.

First and second floor hotel with compact but very clean and comfortable room overlooking one of the main pedestrian areas, although this was relatively quiet early in the week. Bathroom compact but fully equipped. Good continental breakfast with plenty of choice. Very prompt laundry service and staff very cheerful and willing. A few minutes' walk from the railway station.

Instructions on key retrieval required a couple of 'phone calls on arrival, but process was straightforward enough.

Very comfortable room, comfortable bed, clean and polite staff. W-LAN was unstable and weak most of the time though..

Internet access wasn’t quite as good as expected.

Didn’t have it

The bed quilt was too small for a double bed and I suffered with the cold, no extra bedding in the room.

Very comfortable bed and clean linen