We had a wonderful stay. The staff at this hotel were brilliant. From the time we pulled up at the front of the hotel to the trolley personnel moving the luggage to the room, we felt that the staff were genuinely interested in helping the customers have a comfortable time while at the hotel. They were all polite and pleasant. All speak english. The food served was very tastefully cooked and presented well. We even received a surprise visit from the chef as part of our room service dining. He was very friendly and gave us some useful culinary tips. We were particularly impressed with how the senior staff were at hand when required. We were in discussion with a few. The floor manager Sagnik Chattopadhyay was professional & friendly. He has good organisational skills and was very responsive to our needs. When we encountered a specific issue within our room, he immediately contacted the housekeeping staff. The executive housekeeper Babita Butola came down immediately and sorted the problem. Babita was open to constructive feedback and we later received a thank you message directly from her. The hotel has a fitness centre, indoor pool and a well designed games room with table tennis, snooker tables etc.

Long corridors on each floors with lift available only at one end.

Good location, big sized rooms, they upgraded to a nice suite due to a mix up. In room dining was good. (The mall next door is nearly empty, nothing there except a cookie of fast food outlets and a hyper mart and some small shops, waste of time.)

Couple of minor points. On checking in we were told they ran out of double beds when we specifically asked for it a week in advance, then they suggested we pay for the upgrade. Staff shouldn't transfer their problem to customers. Second, the person who brought breakfast said we should settle the bill right there which was weird, as it's usually charged to the room and settled on check out.

Just outstanding! From the warm and attentive support staff in reception to breakfast area to the incredible range of breakfast options, every detail was perfectly taken care of, and staff were always had a smile on their faces. The location is fantastic—close to everything, making it easy to explore the city with ease. The entire experience was seamless, and I genuinely have no complaints; my stay has been nothing short of amazing. Highly recommend this hotel for anyone visiting Bengaluru. It’s one of those places where you feel genuinely looked after. Thank you for a wonderful stay and I will surely visit again if ever i travel to Bengaluru again.

Liked everything , no complaints.

The staff was excellent—very caring and helpful. The rooms were impeccably clean. The hotel is very well-located, with easy connections to other parts of the city via metro and tram. There are great restaurants nearby offering all types of cuisines. The area has lovely walking spots for evening strolls. Plenty of parking space is available, and the hotel arranges parking in advance (just share your car number plate details). Parking is free of charge for the duration of your stay. The hotel provides tourist cards, which offer discounts for some popular attractions in Prague.

The restaurant could be a bit more spacious as it can get crowded at times. The elevator is small and sometimes there is a bit of a wait.

family liked the breakfast buffet! Rooms were spacious, clean and comfortable with nice views, staff was very friendly. We enjoyed the pool and patio areas very much. Very private for a city location.

long walk to our room and couldn't get another suite next to our family who traveled with us so we were placed on different floors and had to meet in lobby only because we couldn't access their floor and very far to walk to their room. Had a wonderful espresso machine but ran out of coffee pods for it after the first day of a 4 night stay..bummer. My family was charged a large sum for laundry services which other hotels we stayed at were alot more reasonable.

1.Best service from a 5 star hotel,never experienced such perfection,highly recommended. 2.Awesome staff from front desk,friendly and cordial(one girl from Assam who was beyond caring,unfortunately forgot her name,will surely update on my next stay) 3.Stayed on half board,one of best buffet both morning and evening. 4.Food was so yummy,really big choice and specially restaurant waiters,no words on their excellent performance(again missed on one waitress for outstanding care for guest) 5.Room service was excellent,the suite we stayed in was incredible,each rooms and bed were really comfortable including living room and outdoor terrace. 6.Cleanliness of facilities 7.Whatever you may imagine is available in Grand Mercure hotel including really comfy library(biggest ever seen),spa,well equipped gym,play room with snooker table etc.. 8.Gopalan Mall in same building with supermarket 9.Really comfortable lobby. CANT UPDATE ON EVERTHING

1.Location as its a bit far from city centre,can take over 40 mins to reach centre due to bangalore awful traffic jam 2.Suites could be cheaper Else everything fine

I had an excellent stay at Hotel. The staff was friendly and attentive, the room was clean and comfortable, and the amenities were great. A special mention to Mr. Mohit for his exceptional service and for making all the necessary arrangements seamlessly. His professionalism and attention to detail truly enhanced my experience. Overall, a very pleasant stay!”

“Everything was exceptional during my stay, and I have no suggestions for improvement at this time.”

The service provided by the staff was excellent. Dipankar from house keeping cleaned the rooms very well. Mahesh at the reception was extremely helpful. Vikram the head chef made sure that our meals were prepared according to our taste and very provided on time. Abul and Uma ( in the dining area) were very cooperative and helpful. Manoj helped my mum with wheel chair from dining area to our room.

I had an excellent experience in Grand Mercure at Gopalan Mall - Bengaluru. The staffs were very supportive and friendly. The front desk manager was very helpful. Melisha from the front desk was very helpful and answered all my queries patiently. Stalin from the transport desk and all the chauffeurs are very helpful and made me feel very comfortable. I will definitely visit again next time I am in Bangalore.

Wi-Fi is bit shaky. Kindly work on improving that.

I stayed there for 7 days to explore Banglore . The first day was not good due to some food service issues, which were highlighted and then resolved . The service after that was excellent, and the staff was welcoming. The ambience is great, and the location is also great.

North Indian has fewer food options on morning and night buffet, which could be improved .