The Decor & Ambience in Public Areas as well as Guestroom. Specious size of the Guestroom as well as Bathroom. Most cooperative, polite & helpful Staff wirh a smiling face, in all the sectors e.g. Reception / Front Desk,, Restaurant, Housekeeping, Room Service for food etc. Promptness in attending customers. Bright and sparking look. Basically fulfilling all Hospitality requirements. Guests who stay once, will surely come back.

On the very first day of our stay, there was a wedding function in the Banquet Hall, which was quite a noisy activity, causing some high sound level disturbance. In general we felt the Rooms are not fully soundproof. Secondly there's no view from Room window, the Hotel being very much surrounded by other old residential buildings. The Hotel location is far far away from the Airport and there are hardly any other facilities close by.

Though it is a new venture, just two months old, there were a few teething problems, vis. the Menu was not fully evolved. The staff went out of there way to produce out of Menu items. Missed a glass of wine/beer though as they don't have a Bar yet. The F&B, Front Desk, Maintenance and the house keeping staff are excellent and provided the requisite service with a huge smile.

Nothing

The service at this hotel is incredible. Enough staff to look after your every need. Beds were so comfortable, I was tempted to ask them where they bought them! They really went out their way to try and accommodate & help us.

It is a new hotel, so still has some teething problems- for example, they don’t have room information or instructions available yet. No alcohol served in the hotel - and nowhere to have a cocktail or beer for miles

Previous ratings talk about unfinished processes at the hotel but this is because the hotel just launched 1.5 months ago. For me the staff was kind and attentive. The food was also delicious from the breakfast to the room dine in service. It is the 1st 5 star hotel in Jabalpur and while they are ironing out a few details it still is not worth the skip. Please do give it a try!

Lovely property, A good option in Jabalpur . Staff is courteous. Rooms are pretty well made. Lovely meal options. Tried their buffet dinner and must say was one of the best experience.

Its a brand new property so some technical glitches like shower water not flowing out of drainage. But other

Room was great. Breakfast was good. But one would expect from ITC welcome even a better one. Taste was average.

staff not very friendly. They were polite. But stiff.

The staff - front office, chef, dining staff - were very cordial n friendly. Extremely helpful and attentive Room was good n spacious Food was good

For a 5 star property, expected more non veg variety for breakfast like bacon, salmon

Very clean , good size rooms. Very very friendly staff . Very helpful staff. Beautiful lobby Really good spread of breakfast . Housekeeping were tip top, Shivani and lav were really nice.

Everything in the hotel was great .

Excellent food & service

The glass windows from inside the room looks dirty & unfinished . The management should do something about it . The front office staff needs a bit of training.

well trained staff