This was the first hotel where the staff reached out to us in advance, asking: “You’ll be arriving late, the restaurant will be closed. Would you like us to prepare something in advance and keep it warm for you? This dish will stay delicious, but that one might get a bit tough.” Just for this level of care and thoughtfulness, I can wholeheartedly recommend this hotel. The people here are wonderful—warm and kind. I’m in love with India because of people like them. ❤️

The staff was excellent. We were given a quiet 4th floor recently renovated very clean room with a view. The breakfast was made complimentary for us. In fact we had reached quite tired and the front desk immediately offered us two bottles of water . The room service was prompt on time and the breakfast spread was quite large .

NA

The location of the hotel is out of the town limit, most probably 7-8 Km away from main town. Breakfast quality was mediocre and number of items were less than expected.

South Indian items were lacking in breakfast. They may add dhosa, uttapam, bada etc as all are veg items and not costly, so may not add heavy burden on the hotel. The hotel may offer a small basket of fruits and chocolate in the rooms, as the practice is normal in most of the similar level of hotels. The rooms may have a mini refrigerator filled with paid items such as extra mineral water, soda bottle, cold drinks (2-3 types) etc.

The hotel is very conveniently located. Good, spacious and clean rooms. Dinner was good. My room had a very nice view with the sun rising just visible from the bed.elevator

Elevator is little cramped. Corridors can be more cleaner

The locational convenience. The best hotel halfway between Calcutta and North Bengal. Safe and outside the city

The elevators malfunctioned multiple times..with my mother unable to walk, it was an issue

Clean and comfortable. Very helpful staff. Wonderful facilities now better with pool

The bathroom can be slightly cleaner. The rules. Please add shower curtains. Else the entire bathroom floor gets super wet

Given a room upgrade on arrival. Rooms at the back of the hotel get a lovely sunset view. Very comfortable bed. Everything very clean. An early breakfast was accomodated. All staff very efficient.

Cleanliness, good service and amenities offered. We were given a top floor room, which was newly constructed and very good. As it was very cold, our request for a heater was also quickly managed. The behaviour of staffs, both assigned at room service and dining area, are worth mentioning. One of the staffs, Mr. Sushanta was very helpful.

Nil

The location of the hotel is very convenient for travellers who don't want to enter the main city. It is located on the national highway.

Very good behaviour of staff members, good quality and sufficient breakfast, cleaned surface.

Far away from railway station.