The staff were attentive. It is located in a very pretty part of the country which I would definitely recommend visiting.

To begin with, there is no public transport in this area of Sumatra. There is also no taxi service. Though you can reserve a room with your credit card, the hotel only accepts cash. The nearest ATM is several kilometres away and only accessible by walking, or by paying a member of the hotel staff to take you on his motorbike (which cost 50,000 rupee). None of the three hotel staff or four security guards spoke English. Once inside, there is no wifi (as advertised), no towels, soap or toilet paper. The bed was sagging and stained and my room resembled none of those photographed. I realise that it is awful to criticise a struggling business in a remote part of a beautiful and very friendly country, but I cannot recommend this place.

Their gut for being able to still charge people over usd 100 this horrific pit

We were first checked in to their cottage which was not the option as shown in the picture during booking process. It was nasty and we had to share with other travelers. After some quarrels we managed to get the suites as per the picture, however, out of the 2 suites we got only 1 has a proper functioning AC, as such we had to cram 5 people within the same suites, with only 1 sofa bed. All that utterly terrible experiences topped by the fact that the rooms was terribly maintained, stains all over the places. The only thing reasonably cleaned is the floor. Terribly disappointed by Booking.com for still listing this hotel and RedDoorz as partner. I felt misleaded and scammed.