The staff were very excellent, they went above and beyond to make sure we were comfortable. I told them my son was having his birthday, and we got a cake-like towel arrangement with happy birthday written in paper, I thought that was it, turned out later in the evening they came to the room bringing cake with candles and sang to my son. He was very happy. We had dinner in the Italian resto, we asked for non spicy pizza (they confirmed that they won't put jalapenos on it), and still got a bit of jalapenos inside. They offer us an extra meal to compensate that, I asked a menu form the Indonesian resto instead, and they allowed it. Breakfast was good, lots of options. The kids zone were the highlights for my sons. The staff gave them some extra rounds. Tips: choose the room without bathtub (they're newly renovated). Children under 16 can have get breakfast with no addtl charge, and the sofa can be slept on (altho not that comfy, but you can ask for extra sheet and blanket).

Location is a bit weird, inside a residential complex. The property is very vast, the swimming pool gives a very old feel, my children didn't even want to swim.

It’s an oldie but goodie resort hotel with amazing greeneries surrounding the property. You can definitely tell it’s not a new property, but the hotel did a good job in maintenance so everything works perfectly (aircon, hot water, internet, etc.) Staff members are super friendly and helpful. Breakfast is amazing as usual. We stayed at the hotel to watch a show in nearby SICC so we had some difficulties getting back to the hotel using googlemaps because of some road closures after midnight. (probably good to give more detailed instructions on google maps?)

Swimming pool is too small for a resort this size with such large number of guests. When it’s crowded with kids, it’s difficult for adults to find a spot to chill and relax.

The staff always welcome you with a very nice smile and always ready to accommodate our needs. The facility is very good, excellent place for families and kids.

This time the buffet breakfast and dinner was too much Indonesian, there were not much western food and it was very difficult my guests from Türkiye to accommodate and eat 🤗 and also almost every food had pepper in in so my kids could not enjoy much also, maybe this can be considered by the hotel management as a positive feedback to improve their services

The resort was absolutely beautiful, a lovely place to relax if you were not actually out sightseeing - no need to play golf! the food in the restaurant was fantastic and the staff were amazing.

I thought the room was extremely dated compared to how the rest of the hotel was. Since this is the second time I experienced this, Im wondering if it has anything to do with booking via booking.com as I think there were other much more updated rooms at the resort ... even though I paid for a deluxe... Odd that the room did not have a ' please clean room' or ' do not disturb' sign for the door, instead someone would knock on the door and ask if we wanted the room cleaned that day ... not good if you did not want to be disturbed... but the system is not the fault of staff and they were fantastic.

The room and the bathtub, the atmosphere, the quietness, the cleanliness.

I know the room that I stayed is a bit mature and the furniture is a bit worn out. But that's okay. The experience is still good. It would be much better if there are a pair of small towel accompanying the bigger ones.

The bathtub, and ambiance of the hotel Location also very strategic near highway There's also small activites for kids, breakfast also lots of choices. We had a great time

The pool is cold, wish there's warm water fot kids. The room a bit old but ok

The serenity and the beautiful garden

Ordered the balcony room expecting to get a view to the garden inside, instead given a new upgraded balcony room with actually much better interior, but the view outside from the balcony is not as nice as the old ones.

We had pleasant stay in Novotel Bogor. I booked for 2 rooms to celebrate my Grandma’s birthday. All the staff were very friendly and helpful during we stayed. The rooms also was clean, comfortable bed, and nice lighting. I love all the ambience in this resort. Also the FnB was amazing. I like to chill out in Mahoni Bar. Definitely would come back again! ✨

it was a bit longer waiting for checked in

Though it is quite an old infrastructure, it's really great Novotel can still manage it really well, the facility, the services, quality of the food and although it is a family Friendly hotel but for a couple it still can be considered as a hotel with nice ambience for couples.

Nothing from our last experience.

We loved our spacious room and its cleanness; fantastic Nature; Facilities; Services; Staff.

We couldn’t use the swimming pool as it was colonised only by kids. It was impossible to swim, enjoy it or relax anywhere close to it.