Food was great

I was confused about the location

When we arrive, the hotel was a bit busy, since it was long weekend. but upon check in, even tho the line was a bit long, they managed to perform a quick and smooth check in. It was around 2.15 pm/ I did call to informed them that I was on the way to hotel and request 1 extra bed for my kid. I did not expect the room would be ready when I arrived (except for the extra bed request- no problem). Upon entering our room (connecting room, exactly as I requested) we found a greeting card and a slice of choc cake (which was delicious). Fortunately I was chosen as a guest of the day :) wow! ( Our Deluxe room has ironing board inside) The next day we have our table set for the breakfast, the restaurant was quite full, so to have a table set really made our day! Also would like to add, the location is very good, next to hotel, there's a good coffee shop, nice place. and right in front of the hotel, there's a Soto shop, also nearby to Lasagna Gulung, Macaroni Schotel, Apple Pie, Kedai Kita (Bogor's special culinary) . Overall, it was very nice to stay at your hotel! We surely come back again. Thanks again!

it would be great if you add mirror light brighter, so we can do make up better :)

I like the view, and the service of the FO team, it was very pleasant to stay and highly recommended for staycation, love the coffee so much, FB team also very helpful and very fast response , HK team as well

sometimes the housephone did not working well, im trying to call but not able, so i have to go to the front desk and asked the FO team, and the team respond my request and follow up very well, thank you

every time I visit Bogor I will definitely stay at this hotel .. what I like about this hotel is the service of the employees from the reception to the food service that's what makes us love swiss bell hotel..all staff friendly ..i highly recommended this hotel to everyone who plan vacation to bogor....thank you so much i received surprise cake at my room🥰😘😘

Nothing overall okay

Room is very clean and staff are nice and very supportive.the hotel is located in the central of bogor..and for staff room service Ms Dafa thank you for give me supprise at the room for me and my family.and for receptionist Ms Agnes and team were very friendly and helpful..overall i love staying here..and i will come back for repeat ..thnak you for all team swiss bellhotel bogor🥰

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Staff were so helpful especially Farhan at reception. He was very friendly and accommodate us with last minutes bookings with special price.

I stayed for 8 nights, and 1 of the night i had extra bed in my brother n wife's room. Unfortunately it was only a mattress on the floor which was not we expected for an extra bed. I called Farhan for extra room and he got one for me. The hotel needs new carpet also the floor level is not flat, definitely needs a renovation.

Impressed with your breakfast line. Great selection. Unhappy with your internet connection. Quite terrible. Aircon in room also not very cold. Even though I had set on lowest

Bad internet connection is the main issue

I am sure this hotel is doing a better job than many other. Keep it up. The Nasi Gorang is just so nice. I like the reservation card for the first breakfast, Cool.

Maybe the coffee espresso machine and the bean can be improve.

We booked three rooms, all on the same floor. The view of the city and especially the mountains is spectacular. The swimming pool is just below us - we could literally jump out of our windows and straight into the pool, but we were not able to use itl because we did not have enough time.

Everything was very good except for two things: the hallway (9th floor) smelled a bit of cigarettes, and the bakso that I ordered was too salty.

Swimming pool was clean and provided kids games Service was excellent very helpful staff shoutout to Agi helped me from the reservation until check out. Clean room with wonderfull view , the breakfast are great 👍