The location could not be better, it was right next to the bus terminus and yet it was very quiet. The hotel was clean and spacious. We were greeted by very friendly staff Ugo and Sarah. Sarah surprisingly spoke mandarin as she had learned it in University. She spoke Mandarin very well , keep it up ! Hopefully you will get more Chinese speaking tourists heading your way soon. Ugo helped us with directions for our onward journey. Our room was very clean and big, very comfortable beds, a big bathroom, and it had a nice balcony. No complaints. The hotel was just opposite the town square where all the shops are. The hotel breakfast was absolutely scrumptious with a big spread of croissants and cheeses.

There were mosquitos in the hotel lobby. It would help to have aircons or at least some fans as it was very hot in the day in July. Fortunately it cooled down considerably by nightfall and we had a good sleep.

The service is top-notch: the staff is friendly, attentive, and always ready to help. The room was cozy, clean, and had everything needed for a comfortable stay. Breakfasts were an absolute delight – varied, fresh, and incredibly tasty! Thank you for the warmth, care, and high-quality service. We’ll definitely come back again! 💛

The central location and the room

Very little choice for breakfast (no international breakfast), no spa no kids room or any games. No services - no spa, no kid rooms nothing that you woukd normally have in a hotel on the mountains. One day despite leaving very early they did not make our room that was annoying. When we politely asked for the reason the man at the reception did not apologise and replied “just give us some time”

Good local food!!

The mattress a little hard but the rest was very good!

Comfortable hotel with excellent service, particularly the young lady at reception. Very well decorated. Extensive breakfast buffet.

Nothing.

Nice location in the center of the town. Very rich and fancy breakfast. Helping staff.

Excellently location and staff. Large and comfortable room.

Very nice

Great location very good breakfast

Great location and lovely staff who are very helpful.

The location was great, in the center, with the town and mountains view from the balcony and easy to reach restaurants, shops, etc. It was great to be able to have our cars parked safely underground. There are a lot of locations and attractions in the Dolomiti region that can be reached from the hotel (for us was great and easy as we were with cars). We appreciated that for one of the rooms they made an upgrade, without us asking for it.

We disliked that the staff is differentiating between clients. There was a bigger group in the hotel during our stay: even if we have arrived in the evening, the kids were hungry they told us they cannot serve us at the hotel restaurant as they have this bigger group they need to take care of and this will be the case for all evenings for the entire week. The story repeated in two of the mornings, at breakfast even if we were careful and took tables without a "Reserved" tag on them, they moved us later from the tables and in one of the days the waiter was quite impolite very firm coming to move us, not even apologizing (when asked why we need to move he explain they need to prepare the tables for the bigger group lunch, but it was 8:30, breakfast ending at 10:00). Guys, we are all your clients! The WiFi is very poor, frequently not connecting and when connecting very low speed, so basically you can consider that there is no WiFi available - at least that was the situation at 1st & 3rd floors. We paid in advance our stay when we check-in and at check-out they told us we need to pay our stay as in their system it was showing unpaid amounts (this was the same for 3 rooms). We were lucky that we kept the receipts and card payment confirmation so we proved quickly that we already paid. Again, not great customer experience for a 4 stars hotel.