The air conditioner was so bad..i had informed the staff about the air-cond not performing well..it was so hot in the room..the air-cond is not cold at all..even after the maintenance staff do thier checking,the problem still not solves..

The room is big & comfortable

Need to upgrade the room. My shower cubicle has no door. Water overflow & bathroom is wet

Location

Toilet door dirty and toilet should be cleaned using suitable chemicals to make it cleaner. (810)

The staff are very helpful and respond to our request immediately.. I also enjoy the Spa.. The hotel attach to a mall.. You also can easily find eating place around the hotel..

The breakfast. Walking distance to shopping & malls

A lot of variety.

The location

Nothing

Receptionist, housekeeping, restaurant, and pool were nice

Parking staff not friendly and need to improve the lift system with touch screen..

When we first booked the hotel, we were told that it is a 5 STAR hotel so, we had high expectations of the hotel. Location is good, and most of the shopping centres/malls are located. Food is okay, not so many selections, the room service is also good. The staffs are all very friendly and accommodating, which is this hotel's GOOD POINT. The cleanliness of the toilet can be improved. Rooms are cleaned and towels are replaced everyday.

The surrounding area of the hotel, the roadside of the areas are still having developmnet, road repairs are in progress so, the environment outside can be dusty. Our food tray for breakfast that we had put outside our room wasn't collected for a day! We had to wait for 4 hours to have the iron to iron our clothes. Maybe the hotel should invest in more irons or, they can have an iron station on each floor.

The location.

The floor is somewhat dusty, especially in the washroom. The sink is clogged.

People friendly

Nice and clean room