The hotel is set in a beautiful back drop & scenic gardens. The hotel itself is built in the old colonial style but very modern in design & stylish inside. The staff are wonderfully helpful courteous & friendly, eager to assist with any request. The rooms are spotless & comfortable with TV & undercounter fridge freezer , the standard rm has a smaller sitting lounge area & the Deluxe room is big spacious with a separate sitting lounge area. The bathrooms are generously sized with sunken tubs in lovely patina marble. The pool area is very serene & relaxing with plenty of lounge chairs & umbrellas to stay out of the sun . The restaurant has a gd tasty variety on Breakfast, Lunch * Dinner menus * Bar service is available too Great service all round

I would've liked to know that spa services can be requested if asked for *& a laundry service would also be helpful if travelling with children

We really enjoyed our stay at Jamaica Palace Hotel. The staff was friendly and welcoming, making us feel at home. The rooms were clean and comfortable, providing a relaxing atmosphere. We appreciated the beautiful surroundings and the peaceful ambiance of the hotel. The location was convenient, close to local attractions and amenities. Overall, it was a pleasant experience, and we would definitely consider staying again.

We thoroughly enjoyed our stay at Jamaica Palace Hotel and appreciated everything about it. From the friendly staff to the comfortable accommodations and beautiful surroundings, our experience was wonderful. We truly have no complaints and look forward to returning in the future.

We really enjoyed our stay at Jamaica Palace Hotel. The staff was friendly and welcoming, making us feel at home. The rooms were clean and comfortable, providing a relaxing atmosphere. We appreciated the beautiful surroundings and the peaceful ambiance of the hotel. The location was convenient, close to local attractions and amenities. Overall, it was a pleasant experience, and we would definitely consider staying again.

We thoroughly enjoyed our stay at Jamaica Palace Hotel and appreciated everything about it. From the friendly staff to the comfortable accommodations and beautiful surroundings, our experience was wonderful. We truly have no complaints and look forward to returning in the future.

I had a marvelous experience at the front desk when I came to check in. The lady assisting me, was incredibly friendly and welcoming. She greeted me with a warm smile and made the check-in process smooth and efficient. professionalism and helpfulness stood out, ensuring that all my questions were answered and my needs were met. Her positive attitude and excellent customer service made my visit truly enjoyable. Thank you, thank you

I admire the enchanting beauty of the trees that surround Jamaica Palace, creating a serene and picture perfect environment. The impeccable service provided by the staff adds a layer of comfort and luxury, making me feel truly special. The food was delicious with diverse range of flavors. Additionally, the building itself is a masterpiece.

Good ambiance Clean surroundings Trainee staff in the restaurant were pleasant and moved about briskly Playing the Happy Birthday song for one of the guests was a very nice touch Stay was pleasant and the ambiance was good

1) Vegetarian options limited 2) The boiled banana at breakfast was tough and tasted like it was cooked the day before and reheated. 3) The trainee staff were quite pleasant. Some of the more seasoned looking staff moved about in a lazy way. They seemed to be either tired or not caring too much about their job. 4) Rooms need a coffee/tea maker. Especially if you are not a breakfast person and just don't want to get out of bed to go to the dining room. 5) At least 2 rolls of toilet paper should be in the bathroom 6) Bedroom door should have a second lock or a door chain for added security 7) Room 37. The bathroom door could not be locked. the latch at the top of the door could not reach the latch insert

Very dated hotel. Need to invest in renovation to bring it back. Staff were great! Location perfect! Breakfast was out of this world. Our room had roaches what wasn't ideal. Obviously in jamaica your bound to find a roach or two here or there. So we didn't make fuss, just got them out. I've always wanted to stay here so had high expectations which weren't reached. As a whole I'd say it's good to stay for a shorter trip. You will be comfortable and feel safe.

It's outdated facilities and rooms

The Jamaica Palace is our favorite go to hotel in Port Antonio. The grounds are beautifully kept, the pool is complete serenity, the lobby is elegant, the breakfasts artistic and delightful. Shout out to Morgan who made our birthday guy feel so special, and our attentive breakfast guy server 💖 Highly recommended this place for your special getaway.

There were some unpleasant mixup for our room change because of a noisy neighbor. We were told we could change rooms later and have the next door room. We were later told during our beach outing that we had to return immediately and were not going to be put in the room we asked for. It was eventually sorted out by the Manager but the experience added a distasteful note to our trip.

Stunning views, hotel is well maintained and very clean. Loved the pool and terrace, restaurant was very decent. Great gardening work! Room is clean and spacious, but lacking coffee machine, cups and hairdryer. The shower rail came off many times

The arts in the lobby can be a little turn off - little dark and gloomy with hands and shapes of human face sticking out.

I am familiar with Jamaican cuisine and salivated over the ackee and saltfish, banana, yam, and dumplings. But I saw other guests delighting in French toast and waffles so whatever the desire it seems the hotel fulfilled those wishes with gusto. I didn't come across a single 'bad' employee. Everybody I encountered seemed happy to be helpful. Remarkable staff, really!

I can't think of anything that could have been better.

Really nice place in a good location. The bed was large and comfortable and the staff were quite helpful.

One of the nights we had to leave the restaurant early and return to our rooms as they were doing some kind of bug fumigation on the premises. It wasn't the biggest deal in the world but a Sunday night seemed like a strange time to do this.