I liked the comfort, the super friendly staff and the great food. We went for the kaiseki in a private room as we had a guest visiting Japan for the first time, and they couldn't believe the food quality and the service. The food was delicious and the lady who served us was very friendly, in particular with our kids. I don't think that the staff can speak English but that's not an issue in our case. We took a Japanese room, which was very spacious, comfortable and clean. the onsen was also very nice. I would absolutely go back to that hotel again.

The hotel is old and our bathroom could do with some renovation. Not that it mattered much because thanks to the onsen we didn't use it much.

This Ryokan is amazing! The service was incredible, the food was incredible, the room and view were incredible. The beds were comfortable and you could choose a pillow type. Sanda provided easy-to-understand Japanese instructions. We got Este services and massages, both were great. The dinner and breakfast were amazing and worth the charge. We had the private hot spring in our room which was easy to use and beautiful. Oh and there was a brief taiko demonstration that was really, really good! There's a combini on-site, so don't bring in outside food or drinks. You won't need them anyway!

Nothing, it was the nicest Ryokan I've ever stayed in.

The location is great on a clear day the vista from the room was amazing and the tip of Mt Fuji can be seen. The private onsen was very good and got frequent use. The staff are very friendly and attentive. Dinner in a private room was a nice experience with some of the food prepared in front of you.

The building is showing its age a few tired spots, but didn't diminishe the experience. Breakfast, the selection is huge but the quality could be a bit better, it was adequate to get you going in the morning.

Breakfast at the location was fantastic - Very well done and a definite highlight of the property. The staff did an excellent job ensuring a wide variety of food was available to meet all breakfast desires. We stayed multiple nights and the dinner menu noticeably changed and was different from the other guests that were on their first night's meal. We also had a chance to sample the local specialty of the Kofu region - Houtou udon - without leaving the hotel.

Honestly, the facilities are a little bit on the old side and certain less traversed sections are definitely rough around the edges. That said, it never felt unsafe and the staff ensured that the property always felt warm and welcoming.

The hotel had a lot of great things - it had spa, onsen, great outfits provided, a very good souvenir shop and an amazing drum performance in the evening! The room was quite large for Japanese standarts! It had an autentic Japanese vibe, I would recommend this for a laid back day after lots of walking and sightseeing.

It was a bit hard to communicate with the stuff due to language barrier, but they were very friendly and did their best.

Room: Huge for a couple. Private onsen is always flowing, very calming, enjoyed the mini waterfall. Breakfast: Plenty of food, but limited halal options. Default to bread, rice, salmon, mackerel, egg, the usual. Dine at your discretion. Dinner: Took the half board kaiseki course. Arranged in advance, was served seafood delicacies like lobsters, abalone. Chefs cooked some right at the table. Excellent!

Although we had informed about the halal diet, but the staffs incharged of the rooms still gave us biscuits, sweets, snacks that were not halal, even that included pork as ingredients. We just have to do our own due diligence. The SPA was advertised alot, almost everywhere in the hotel, but there were not enough staff to provide the service.

Dinner and breakfast were really worth it. Delicious, traditional food, and a lot of it! The room was probably the largest I have stayed in Japan. I loved the design of their Yukatas.

Only one of the public bath areas had a cold water pool. It would be nice if the balcony in the room was accessible (windows are blocked).

Spacious room, magician’s show and Japanese drum show in the evening was very interesting. The dinner was delicious, and the staff was very friendly and caring. Also we had private sauna and onsen on our balcony, and especially liked the massage chair in the living room.

A great authentic experience, the property and facilities were lovely and the staff were all exceptionally friendly and helpful. A nice place for a getaway from the city and the bath was rejuvenating.

If you have limited Japanese language skills it may be a bit daunting but the staff are exceptionally helpful and able to communicate well

The coffee bar in the room was pleasant. Food was very filling but the making of leftover food and rice to onigiri to take back to the room was superb. Airdryer in bathroom and face steamer was nice.

Limited seating for drum performance.