The seaside location and the ocean front view from the room was fantastic. The general layout and design of the bathroom (including the exterior onsen), and the materials used was excellent; it conveyed upscale quality worthy of a boutique hotel at the price point it was charging. The interior decoration and choice of furnishings conveyed a serene sense of Japanese luxury. All in all, the hotel rooms exceeded my expectations.

The hotel could have more amenities. For example, while the architectural design of the lobby was impressive, the bar area was rather small and there was a lack of lounge area where guests could hang out with perhaps light snacks and complimentary drinks served. For the hotel rooms, the sizeable and numerous window blinds were manually operated (I was expecting electrically operated ones at the price point the hotel was charging); had electric blinds been installed, this would have completed the luxurious experience that's worthy of the awesome rooms.

The hotel is out of this world! Sleek architecture and decoration, the infinity ocean view, the unbelievably good quality in breakfast & dinners, but most importantly the friendly, helpful staff. Special thanks to Ryo-san, Asami-san & Syun-san, who have made our time even better!

Not about the property but transport within island can be tricky, and reaching a beach is tricky. There is no pool in the hotel.

The staff were fantastic. Amila looked after us so well the whole time and really made us feel cared for and made our stay. Our honeymoon was perfect and so glad we chose Goto Ray Retreat. The team even wrote us a personal congratulations and welcome card for us on arrival! Chef Ko Takahira is a real artist and his food was amazing. He sources fresh fish from the market himself daily which really speaks to the quality of his dishes. We would definitely stay again. Shame we couldn't stay longer. Thank you so much Amila and staff! :)

There actually wasn't anything we didn't like about our stay or the resort. 11/10!

The views are breathtaking and the rooms are phenomenal with Oceanside views.

They are overly rigid with the breakfast and dinner meal plan. This is the first hotel in the world where I wasn’t able to eat on premise because I didn’t pre-purchase a meal plan. I have visited nearly 90 countries. This is entirely unacceptable, too inflexible. The location is very difficult to reach which is part of the appeal. However, they should provide a free driver for ferry pickups vs. having guests rely upon their wits and taxis that don’t accept credit cards.

This hotel was beautiful and the views of the ocean and mountain landscape were spectacular. The staff was so kind and accommodating. The room and facilities were clean and comfortable. The breakfast was quick, and delicious and the drinks at the bar were well-made. I can not say enough nice things about this hotel. One of my favorite stays and Amila-san and Ryo-san were exceptional hosts.

We will have to stay longer and plan ahead more to enjoy dinner and the bike rentals to see more local attractions.

The hospitality and friendliness of the staff was outstanding. They helped us with everything we could possibly need, from car rental and taxi organisation to dinner reservations and recommendations on what to do and explore on the island. Breakfast and dinner were great and the view from the room was the best. The room was spacious, the beds were comfortable and the onsen bath on the balcony was a great addition to our stay. We absolutely loved our 2 nights at Goto Retreat and will definitely come back.

World class comfort and hospitality! This is a new facility that opened in August of this year and is only now being discovered by travelers outside Japan. This resort hotel exceeds expectations in every respect and is situated on the largest of the Goto Islands off the southern Coast of Kyushu, Japan. We visited orcs Retreat Goto ray in November 2022 to celebrate my wife's birthday and I think this may have been the best of all her birthdays. For non-Japanese travelers, the staff are proficient in English and possibly other languages as well.

There is no aspect of the experience you will have at this hotel that will dissappoint. The accommodations, the service and the attention to every detail is truly world class. The only possible disappointment was our leaving after a two day stay. In addition to a great room, outstanding meals and spectacular service, the immediate environment around the hotel is an opportunity for a pleasant walk along the rugged black lava beach created by volcanism from nearby Mt. Onidake.

The location is outstanding, the design of the hotel and rooms is breathtaking, the menu dinner at hotel restaurant was a beautiful experience. Walk-in shower and amenities were above expectations and of course the private onsen on the terrace is divine.

Small (language) misunderstanding regarding the choice between the western style and japanese style breakfasts

Great design & location help to relax me; exactly what I expect of a resort. Well located at/near the geopark/Abunza lava coast.

Oversoft pillows...however I made use of the firm cushions and it wasn't too bad

The hotel was quiet, private and very relaxing. The room itself was very well designed and looked amazing, and the view was stunning. The staff were very helpful and friendly.