This place was incredible. 1000 years old and very good value for money. I did get scared about bears when I went for a smoke late at night, then the anxiety carried over into my bedroom where I was having nightmares about Oni and other japanese themed ghosts haunting my room. The staff were incredible, but I was extremely disappointed that there was neither an iron available (possibly due to the tatami floors) and there was no ironing service available from the staff. I would be happy to pay, but ironed clothes are very important to me and I would assume many guests feel the same. I will give the bed a bad rating because after a life of pocketed springs I cannot sleep on the floor. I find futons to be completely unbearable.

A gorgeous ryokan experience. The vibe at the house is quiet and stylish. Our room had a private onsen, just the perfect size for us. It was really nice to enjoy the heat of the water on our balcony while looking at a gentle snowfall. The public bath was beautiful as well, with both in and outdoor onsen. They have a private bath available also. The dinner was extraordinary. Our first take at a kaiseki meal, and we were delighted. The person serving us was really helpful and understanding, with great english! All in all a great stay, and we felt truly welcome!

We stayed in the Bamboo/Take room which looked recently renovated and married modernity with traditional ryokan interior well (the hair dryer was Dyson!). We enjoyed our stay in the Take room greatly (great use of space) and the breakfast provided was superb. We have tried other ryokan food before but most of the time the food wasn’t quite suitable for our non-Japanese palette so this was a pleasant surprise. The ryokan itself is traditional with a nice public open air bath. Finally, the staff were really nice and the hospitality was superb.

It would have been great if we could check out later than 10am (we’ve enquired and there are additional fees per hour for checkout past 10am)

This is one of the best onsen I have ever been to. The place is located in a really peaceful place. We were welcomed by their kind staff and given us welcome tea and sweets. We have a family room which is really spacious. What I enjoyed most is our own private outside onsen which has a view of mountains and trees. The onboard meals are also SPECTACULAR! People might find the price a bit pricey but its all worth it! the experience is topnotch. If you will come via public transport, please note that there could be a bit of uphill walk from the bus stop. Other than that, it was a really lovely stay. It feels more like a retreat. Truly rejuvenating!

Nothing. everything is good. I have nothing bad to say. But I hope they can offer a pickup service from the bus stop because there could be a bit of walk especially when you have big luggage.

Beautiful onsen stay in a small town - a special part of our Japan trip. The meal was amazing and such a great experience for our family. We had a private bath on the balcony which was great for the whole family

There was a tree banging on the gutter from the wind outside our room for most of the night which was very loud and we could not sleep. I tried to tell staff but language was a bit of a barrier. Beds are also Japanese style which was not the most comfortable for us.

A small but cosy ryokan. Our room is very modern, big and clean. A marriage of tradition and modernity. Besides the 2 separate Men and Women onsen, there is a private onsen which you can use if it is not occupied. Food is good and served in a private room (quite small though).

The view from Our room is the road and ryokan carpark.

The staff was very friendly and helpful! We were made to feel really welcome. They were waiting with umbrellas even during the rain. Food portions during breakfast and dinner were just right and the food was great! As it was a small ryokan, the baths were never crowded.

Room was a bit too cold as we were in the corner and the heater couldn't heat up the whole room. Definitely having a car would be a plus.

Everything was amazing, the staff were incredibly kind, friendly and helpful and the room was absolutely gorgeous. Breakfast and dinner were fantastic, and the onset was very very enjoyable.

There was a bit of construction going on next door when we were there but it wasn’t that noisy or disruptive.

Beautiful room and excellent private and shared onsen.

Just noting that it’s a bit of a walk from the main bus drop off point. It was fine for us but something to be aware of if you aren’t using a car.

Beautiful city, food was amazing, our room was very nice.

The location is not that easy to get to from Tokyo. Travel is much longer than we realized.