As usual for Candeo hotels the location is the best possible and the quality standards are very high/value for price is great. We could rent a car and visit the surroundings very easily including Koyasan.

Privacy screens in the bath/sauna are disturbing, we cannot enjoy the view properly. Maybe a mandatory feature but they were not here in Wakayama Candeo hotels and it was all for the best. Staff is nice but very stressed out when you approach them with a request in English.

Excellent service from all the staff on duty daily. We having trouble understanding how the air-con controller and washing machine controller work. The hotel staff on duty personally guided us on how to use the air-con controller and washing machine. The washing machine in Japan currently updated with security feature compared to our last visit to Japan before the pandemic. Clean and sizeable room. Onsen is located at the top of the hotel, level 10, with high level view of Kashihara Nara. Front desk is located at level 9 which is a bit unconventional. The hotel room card also different for different gender, as the card is also used to access to the onsen. Centrally located in a quite Kashihara town center, with lots of F&B options at Yamato-Yagi Kintetsu local train station and nearby Kintetsu shopping mall. A little pricy thou as Kashihara is not exactly a tourist destination.

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Great spacious room with a little sofa place right by the big window. Nice sunset view. It was spotless clean and had a very comfortable bed. Loved the Onsen on top with a rooftop view.

Staff was not speaking English well, but it is manageable.

Smart and simple hotel located close to Yamato-yagi station, and the historical areas of Imai-cho and Yago-cho. The room was tidy and clean and the beds were comfortable. Quick and easy check-in and check-out. We didn't eat at the restaurant or use the onsen facility.

The bathroom sink had a wobbly faucet and the sofa had a noticeable stain. Not issues that necessarily affected our stay but it would be good for the hotel to ensure their maintenance and cleaning teams keep on top of these things.

The Spa was a once in a lifetime experience. Breakfast was excellent. Staff at restaurant were very friendly and a good smile to wake up to

The automatic music, when entering the room was somewhat annoying. It is supposed to enhance a relaxing mood. It did not.

It's clean and spacious, entrance smells so good and relaxing. Lots of resturants around the area and close to station. Great place to stay. Lovely

staff not so approacheable

The property is very close to transport which was good for us. The breakfast was brilliant with a wide choice of cuisines. The staff were very friendly and helpful

Just a minor one: no real space for storing clothes

The 10th floor onsen. Normally the soaps are super cheap.but these ones had an amazing aroma. Even the snack food at the hotel reception was pretty good. Better than the local convenience stores!

One stain on the sofa in the hotel room although the room itself was very clean.

The location, checkin and checkout, other service (the hotel borrowed umbrella and charger) , cleanliness, comfort in rooms, the breakfast (absolutely must have!), the views from rooms and restaurant were just perfect.

The room was really small, we were with a kid and it was challenging, but for 1 night it’s ok. There is no pool, as you can think from pictures, only open-air onsen.

It was simply excellent. Very friendly and very accomodating