They went the extra mile to get everything we needed. Examples: We don't eat seafood so they changed our table for supper to non seafood. They called my next hotel to book the shuttle bus as the other hotel never returned my email. They made sure at check-in all activities were booked so they could send us on shuttle bus to start and end the bus tour.

They were amazing. The only thing I didn't like is something they can't control the weather.

Extremely friendly staff, exceptional service, and the best value and most comfortable you'll be visiting the island. Location wise it's not the closest area to the trail head of mount Rishiri, but only a 15min drive away. Well worth it for the onsen, free foot massage machines, and great dinner buffet. Also has rooftop access for a great sunset and sunrise view. Also has a shuttle to and from the airport and ferry.

Nothing to note.

Exceptional service from the staff. Upon arrival the hotel arranged pick up from the airport - if you’re coming by ferry, it is probably not necessary as they’re directly next door (very convenient). I also appreciated the information on climbing Mt Rishiri from the very helpful lady at front desk (who also spoke fluent English). She gave us helpful tips and even arranged a bento breakfast for us to take to the mountain. The hotel arranged the transport both to and from the trailhead as well.

Nothing

Absolutely perfect ! The warm and welcoming staff are the highlight of this hotel - assisted us with our hiking plans of Mt Rishiri - provided valuable information; The hotel is located within walking distance of the Kutsugata Ferry Port, a Seico Mart and a cute town with several dining options (highly recommend Miraku Ramen and Un Balloon) The hotel has a lovely onsen with multiple pools to choose from; rooms are spacious and clean with lots of amenities (including Nespresso); the hotel restaurant has a wonderful breakfast buffet filled with unique Hokkaido/ Rishiri dishes (hotel also has a dinner buffet but we didn’t try it); the hotel gift shop offered an exceptional selection of Rishiri specialities Wonderful hotel with amazing staff

Nothing

Fantastic dinner and breakfast, a lot of options at the buffet and they served individual portions of zensai, sashimi and hotpot at dinner. The staff are friendly, professional and helpful; assisted us to get a car with a local car rental when we checked in. The room, bathroom and onsen were clean and comfortable. There is also a deck area on the rooftop. The free shuttle service to the Oshidomari ferry terminal was also much appreciated!

Nothing!

Amazing buffet. High quality expensive healthy ingredients. This is my 6th trip to japan.

Beds were hard, that's standard in Japan. The staff was amazing. They gave me extra blankets to pile on top.

The FOOD was delectable and nutritious, with lots of variety to taste. We had fun with the hotel outfits too. The onsen was very nice. It was a very authentic Japanese experience in Island Inn Rishiri.

More English language guidance would be appreciated.

Comfortable stay and variety choose of buffet dinner. Besides, it provided free shuttle bus service between pier and hotel. it is glad that they provided great customer services.

Friendly staff, warm and welcoming. Clean, comfortable rooms. The onsen/baths were really big, and the outdoor one was particularly nice, especially on a cooler day. Breakfast was very good, and the restaurant area had big windows and lots of natural light; I didn’t have dinner, but it looked good, too. The staff do seem to hover at breakfast, but I don’t think they’re limiting anyone from eating what they what (like other reviews have mentioned); I think that they’re just trying to reduce waste, and are trying to be helpful. Close to the Kutsugata ferry terminal for Rebun during the summer; for the main ferry terminal, they have a shuttle. The bus stop is less than 10 minutes away, walking. The town is quiet and it was a nice place to spend a couple nights.

Friendly staff. Food it above average. Drinks are included for dinner. Free transfers to/from ferry.