Staff was SO HELPFUL. I received 5 star treatment for 3 star price. The whole experience was luxurious and relaxing. I also made a last minute change to the reservation, and accommodated an extra person in the same room with no real fuss. I was nervous based on negative reviews, but I honestly believe they were TRYING to be dissatisfied. "The geta are too hard" SIR THEY ARE WOODEN!! An absolutely delightful experience I would happily revisit. The rooms are beautiful and contain all the necessities for a bath. Private shoe lockers are included. I am an overweight person, and they had yukata that fit me.

I was EXTREMELY unclear about breakfast hours, and missed breakfast. Please be more clear for your English speaking customers! I wish room service for food was available. This onsen is NOT tattoo friendly, but I had no issues by using covers available at Don Quijote. This is not a "natural" onsen. A natural one will use the characters 源泉掛け流し or 源泉100%. This is not a reflection of the hotel or experience, and a misunderstanding on my part!

There are four onsens which are out of my expectations. Each one is unique which provides me different experience The onsen water is a little bit hot, but comfortable. Buffet is great, fresh food veggies and fish from local farms and matket. Tastes yummy. Must try the multi-vegetables smoothie served in the breakfast buffet.

Shuttle bus services is in service in the morning only. Suggest to take taxi from the Sumoto bus center to the hotel.

The onsen is large and covered but opens to view of trees, and is a great way to relax and enjoy nature. There is a self service juice/coffee bar inside a reading room next to lift lobby.

The level difference between room and bathroom is quite a big drop, and can be treacherous and difficult for some.

It is what a good hotel should be like. Everywhere is sparkling clean. Room is spacious. Friendly and helpful staff. Fast free wife. Beautiful onsens. Elevators you don't have to wait at all. Delicious and plentiful dinner and breakfast.

Nothing

Location, service, staff, the food was very good, easy parking, fast internet, excellent Japanese bedding, great spas.

not a lot; however, the hotel could use a bit of a make-over.

location, food and friendly staff

Right next to the Beach ❤️🌍😃

The breakfast was excellent in terms of quality, variety, and service. The location is excellent, next to the beach and a mountain. The staff were all helpful and friendly, even though I arrived many hours before check-in.

The staff cleared away my breakfast before I had finished eating, when I left my table to get more food. The bed was comfortable but I had the impression that it was not as long as advertised. I am only 173 cm tall, but my feet were hanging out. During the spring vacation week, when I stayed, the hotel was filled with families with very young and very noisy children, who were encouraged to run around, scream, and bump into things. Many children and adults talked very loudly in the corridors outside my room, even quite late into the night, which I found inconsiderate.