This property was an exceedingly lovely experience. The location was perfect in the little town and very walkable to shopping, bus transportation, restaurants, and other eateries. The location also was centrally located for all the attractions on Awaji Island and I highly recommend taking the SoMa bus if you don't have a car to all the botanical gardens and other attractions on the island. The traditional Onsen spas is a must to try! I have never had an spa this exceptional in anywhere I have traveled to and I highly recommend the spa services. There is an Ayurvedic treatment of warm oil dripping on your forehead as you receive a head massage. The food is par excellence, featuring local products that will not disappoint. Their dessert bar with hand-made ice creams and treats are a delight. The service was exceptional! We had an English speaking staff member, Sara, who made our trip incredibly comfortable. Sara is extremely knowledgeable and assisted us in transportation to our separate airports. I will be going back and brining my husband who needs to experience this sensational resort hotel.

I thought it was curious that the hotel didn't service the rooms everyday. We were only there for a few days, so it wasn't a huge issue, but I would inquire with the staff if you need your room cleaned and trash removed.

Staff was SO HELPFUL. I received 5 star treatment for 3 star price. The whole experience was luxurious and relaxing. I also made a last minute change to the reservation, and accommodated an extra person in the same room with no real fuss. I was nervous based on negative reviews, but I honestly believe they were TRYING to be dissatisfied. "The geta are too hard" SIR THEY ARE WOODEN!! An absolutely delightful experience I would happily revisit. The rooms are beautiful and contain all the necessities for a bath. Private shoe lockers are included. I am an overweight person, and they had yukata that fit me.

I was EXTREMELY unclear about breakfast hours, and missed breakfast. Please be more clear for your English speaking customers! I wish room service for food was available. This onsen is NOT tattoo friendly, but I had no issues by using covers available at Don Quijote. This is not a "natural" onsen. A natural one will use the characters 源泉掛け流し or 源泉100%. This is not a reflection of the hotel or experience, and a misunderstanding on my part!

There are four onsens which are out of my expectations. Each one is unique which provides me different experience The onsen water is a little bit hot, but comfortable. Buffet is great, fresh food veggies and fish from local farms and matket. Tastes yummy. Must try the multi-vegetables smoothie served in the breakfast buffet.

Shuttle bus services is in service in the morning only. Suggest to take taxi from the Sumoto bus center to the hotel.

The onsen is large and covered but opens to view of trees, and is a great way to relax and enjoy nature. There is a self service juice/coffee bar inside a reading room next to lift lobby.

The level difference between room and bathroom is quite a big drop, and can be treacherous and difficult for some.

It is what a good hotel should be like. Everywhere is sparkling clean. Room is spacious. Friendly and helpful staff. Fast free wife. Beautiful onsens. Elevators you don't have to wait at all. Delicious and plentiful dinner and breakfast.

Nothing

Excellent breakfast buffet.

Beds were very firm, and no tattoos allowed in the onsens. We were able to rent a private onsen, but it wasn’t always available and an additional expense.

Location, service, staff, the food was very good, easy parking, fast internet, excellent Japanese bedding, great spas.

not a lot; however, the hotel could use a bit of a make-over.

Very decent onsen hotel with beautiful beach view and good facilities

The price is a bit high

Very friendly staff, clean and spacious room, quality food

Nothing

location, food and friendly staff