After my first night, there was a violent thunderstorm that resulted in my room being partially flooded, so I had to change rooms as repairs were going to last half a day. The room switch and subsequent communication between reception and their manager was below standards for a hotel of this standing. I had to go to reception to find out what was going to happen and when. The issue was eventually solved, but I wasted 40-60 minutes of my vacation time just waiting around for someone to communicate with me. My new room was identical to the first minus the view of the gorgeous sunset I had in the first room. As compensation for all the waiting, I was granted a free dinner in a location of my choice, but only after I mentioned that it would be good customer service practice for the hotel to make a gesture for the inconvenience encountered, and only after I declined the free dinner at the buffet (this hotel has an all inclusive rate which consists in having all meals at the buffet. If I had wanted to have meals at the buffet, I would have opted for this, but this is just not what I wanted to do.) The hotel is comfortable, clean, and my room was quiet. I had awesome food at 3 locations: the Summer cafe (where I must commend Umida's impeccable service and great English skills), the Chalet, and the Sunset Terrace. Here, I must also commend the staff in all locations including the spa and the beach. The weather cooperated and the beach was delightful. Overall I left refreshed and stocked up with enough vitamin D to last me half the harsh winter in Astana!

The way the room change was handled was terrible. Staff needs more training to communicate updates to guests promptly. Service is at times not 5 star quality, undoubtedly due to some language barriers (it is difficult to find staff members fluent enough in English and I don't speak fluent Russian and Kazakh), but also due to lack of proper training on how to handle difficult and unpredictable situations appropriately (e.g., offering some sort of compensation to the guest). However, I would like to take the opportunity to thank the hotel GM, Jesper Francl, who seems to be everywhere on the property at all times! He personally made sure everything was okay with my new room and came to check on me several times without ever being intrusive.

Pretty big territory, inside and outside, with a few restaurants and a bar. The hotel itself looks great with big open spaces and luxurious decorations and the outside hosts a lot of additional attractions like a jumping trampoline, tennis courts, mini-golf (only one lane), spa compexes and a pier with catamarans, kayaks and jet skis. There are hiking routes and bicycle lanes running around all the Borovoe.

We were thinking about visiting the Casino but the staff seemed pretty unfriendly. You expect the attitude like "welcome, dear guests, let me show you what we have to offer", not "who are you and what are you doing here?". The entertainment program had some cuts as a reason of unexpectedly bad weather during out stay and, therefore, fewer guests than usual. Totally understandable.

Nice rooms, lovely decor throughout hotel with attractive design; great breakfast buffet with nice outdoor seating overlooking grounds; good restaurants on site; good bars on site; great location with hotel's own quiet breaches for swimming and relaxing on the lake, plus paddle boards and boats; nice bar at the beach; good indoor swimming pool. The location with its own lakeshore was very nice and allowed us to relax on the lake in more quiet and comfort than in places in town or with public beaches, away from the crowds at Borovoe itself. However, also easy to drive to and from other places around the two lakes.

Sometimes the breakfast buffet food was inconsistent.

+ It was a pleasant stay for us, everything was working and available. Amazing programme for kids in kids club, big spa and swimming pool. Good food in outdoor restaurant, big and clean room and friendly staff everywhere, very good security, looked well when kids were around even a guard in a kids room! Which is great. - wine is overpriced, they allow adults in tiny kids pool, water in the pool was cold, but temperature shown was 29 degrees of the water, teppanyaki is not worth it, do not order.

Very comfortable room with great breakfast buffet and nice outdoor seating overlooking grounds. A few good restaurants on site. Really great location with hotel's own quiet breaches for swimming and relaxing on the lake, plus paddle boards and boats, plus good indoor swimming pool. The location with its own lakeshore was very nice and relaxing on the lake!

The furniture and equipment in the rooms may need to be revamped.

wonderful location, amazing food (!), nice and comfortable rooms, very nice hammam

1) the swimming pool area is quite small and I think some school children (which were not staying at the hotel) were having swimming classes while we were there. as a result, it felt really crowded and very noisy obviously. and these children weren’t even hotel guests, but random children having swimming classes 2) I really didn’t like the music that was playing outside of the hotel (at the ice skating rink near the lake). the music was tasteless and it was super loud. I’m sure people come to Borovoe to enjoy the nature and listen to the sounds of nature, not to some really bad Russian pop music

The staff were friendly. The pool and steam room and sauna

I was charged a tourist fee and my colleagues were not charged the fee as we are all here on a work visa. Furthermore there was no single person rates. I paid the same amount as my colleagues who shared with their spouses. This is discrimination against single people. The breakfast menu did not cater for different cultures. There was no lamb or chicken as I don't eat beef. I did not get value for my money .

Great location on the lake. Well-maintained 30 km bike trial across Borovoe national park. Perfect restaurant with variety of meal. Attentive and well-trained staff. Comfortable room with all concievable amenities. Honestly, I didn't expect such level of service in the rural area of Kazakhstan.

Our room was on the second floor, the closest to the elevator and a hall, where used to be some night performances. It was pretty noisy, but they finished at 22:00. Somehow mini-bar in our room was locked, although we left 40000 KZT deposit at check-in, as it was suggested by reception staff. I believe, this could be resolved by a single call to front desk, but we got by without it.

Hotel staff were very friendly and helpful. I noticed very positive changes in hotel management and renovation. Special thanks to Maral or Marzhan (I don't exactly remember her name) at reception desk and Jesper, general manager of the hotel, for his help and recommendations during our stay. We had a great time during our stay.

This hotel is a great place to relax. This time everything went well.

Very polite and friendly staff! Great location, beautiful and comfortable for walking territory, excellent cuisine, and the hotel room is large and comfortable

Not a very comfortable check-in time, from 15:00, I would like it to be a little earlier