One of the best hotels we’ve ever stayed at! The view is absolutely breathtaking and honestly you can’t put a price on seeing wild animals all day, everyday. The lodge oversees a watering hole from the dining area and some of the bedrooms. The watering hole is in close proximity and we saw over 25 wild animals. On top of that the staff are kind, welcoming, and made us feel at home. We would especially like to thank Darcos at reception, Stephen (park range, game drive), and Daniel (restaurant) - they made us feel like family. Our highlights were seeing a cheetah with its kill and a young leopard. We wouldn’t have seen the cheetah but when it was spotted Stephen found us and personally drove us there. We didn’t see a lion this time but it’s just a reason to come back! Thank you we will surely be back.

- Wi-Fi was slow at times

The location was exquisite, just in front of a water hole, where animals come all day (and night) to drink water. It was the best hotel we stayed during our safari, with big rooms and comfortable beds, overlooking the water hole (some rooms, at least). Best lobby and bar/restaurant as well, also overlooking the water hole. Tsavo West is very scenic but it’s a bit difficult to spot animals because of the dense bush forest, however you can spot them at the hotel/water hole.

The food could be better, or more adjusted to westerners/europeans, meaning we found limited dishes matching our taste (sufficient though) since there was not great variety either.

Awesome place, even if you before you arrive have read good reviews about Serena Kilaguni, it will still surprises you! If you are a person that hesitate to go on a game drive (for example, due to medical problems, etc), you have them all here - the animals of Africa - and don´t have to leave the lodge. (but I recommend a game drive, of course) At breakfast, at lunch, at dinner you sit and take in the scenery of Tsavo. Awesome moment to see a big tusker (elephant) come by and have a drink ´with us´ at the water hole during dinner!. Good service, nice personell, very nice rooms towards the water hole, good food. Easy to book a game drive on site (don´t have to prebook). Pricewothy (at least the first week in june)

Bats in the "ventilation space" between the balcony and the room. They don´t come in of course, but you hear them at night and they poop that fall on the floor/balcony. You don´t want have them there or to step in the poop when bats carry a variety of viruses.

This resort has been probably the best one on our whole 2 weeks trip in Kenya. The rooms are spacious, all the staff is absolutely professional but nevertheless kind and friendly. We fully enjoyed our stay at Kilaguni... the room, the pool and expecially the restaurant with its magnificent view of the two potholes.

The Serena group should definitely de-centralize the customer communication. We asked for a transfer from our previous resort and never got a concrete answer.

The location is awesome - sitting on the deck with a view of the waterholes while elephants, zebra, wildebeest, hyenas, etc drink below with kilimanjaro in the background could not be better. The rooms are good, the pool is nice (you can do some birdwatching there), food is ok. The staff are really good.

They initially charged my credit card twice but replied within 24 hours and fixedd their mistake - very professional group to interact with.

Absolutely everything was perfect. I visited at the end of a few weeks travelling, and was here to relax. I mostly spent my time on my balcony watching wildlife pass me by! It was absolutely perfect! So calm and relaxing, and just so surreal to see an elephant as you're sipping a g&t!!! The food was great, and all the staff were so attentive (special thanks to David K for giving me the perfect table at dinner!).I did 2 game drives, and although we didn't see too much, there was always something that made it special.

It would have been useful to have been told that I needed to purchase a pass to get into the Reserve, as would have made entry into the park a little smoother,

The food was exceptional across breakfast, lunch, and dinner. The property itself is well-landscaped and the watering hole view from the dining area was magnificent. We did most of the activities that you can do on such a trip: game drives, sundowners, massages, swimming, etc. Last but not least, the staff was amazing throughout our stay and ready to help at any given moment. Highly recommend for a serene getaway for a couple.

I imagine there's not much they can do about this but our first night, dining was a bit of a mess as we had to fight off a bunch of insects that kept interrupting our meal (I felt the staff handled this well) - not a terrible thing but something to be aware of, particularly during a rainy season. The property is historic but likely due some upgrades such as air conditioning in the rooms. All-in-all, these things wouldn't ruin your stay but would definitely make it much better.

Great view of Kilimanjaro! All rooms were spick and span. I organised a surprise birthday cake with the traditional accompaniment of the staff singing and clapping which was perfectly orchestrated! Cake was delicious!!! In true Serena fashion, all the staff were friendly and helpful.

The food was not as good as usual. The dining hall/lounge are looking a little tired… also the tea and coffee service was never properly stocked… Too many tour drivers mingling with guests.

Magical! Yes didn’t need to go on a game drive to see animals, they all group by group visit the waterhole and we could see them from the comfort of our room or the bar and restaurant. It was wonderful. The property has a big garden and a nice pool as well. Nice and kind staff as all Kenyans. The food was good and we really enjoyed our stay

Honestly the communication on booking.com with them was that bothering that I didn’t expect we will be taken cared good if we arrive there. They did not reply my messages regarding transfers. I had to write them over and over. I even tried to call them so they notice me. Finally I could get an email address and communication went smoother afterwards. The information on their page is wrong. They wrote the closest airport to the lodge is amboseli, and the transfer is free. But in fact the closest airstrip to them is Kilaguni. So we had to change our flight ticket otherwise we had to drive for 3 hours from Amboseli and pay 350. Also I told them about the wrong information on their page they haven’t fixed it yet!

The location of the property is outstanding. It has a fantastic view in front of restaurant with constant wildlife to enjoy that are coming to the watering holes. On a clear day Mt Kilimanjaro can be seen. The staff was very friendly. The buffet had a nice variety to choose from. We enjoyed the balcony view from our room. Our parents were unexpectedly upgraded to a suite which they enjoyed very much.

For the price of the stay we feel the quality of food could have been a little higher. The high price limited how long we could stay.