Beautiful location, stayed in one of the heritage suites, tasterfully decorated whilst maintaining the integrity of the historical architecture. Wonderful place for rest and relaxtion. No tv:s. Exceptional staff team, nothing was too much for them to accomodate, even baking a cake for my mama's 80th. Without doubt one of the best authentic places we have stayed, historical fort with a touch of modern. Call out for exceptional service, Fida Mohammed and the lovely receptionist, whose name escapes me but began with Noon......and Qamar, who expertly drove us to the airport for our transfer. Rizwan great help with room issues.

Nothing to dislike, however a communal room for guests to congragate would be a great addition.

We got the garden front room which was probably the best place to sit & relax! Gardens are exquisite.

Unlike other Serena’s, rooms in shigar are old & a bit dirty. glacier water is used in washrooms which is muddy & dirty at times.

The hotel concept is quite unique and this is our first time sleeping in a fort. Room size is adequate with full facility and the heater works well to give us warmth while outside it was below freezing point. Breakfast is great with wide selection of food and drinks that suits our palate. We were also given a guided tour around the fort and it's really interesting to learn about Paksitan's culture and history. The views are lovely with a garden and nicely restored fort

nothing!

Loved the location, very peaceful. Got a free room upgrade and the facilities in the room and outside were good as well. The breakfast was good too and the staff was very helpful.

I think activities for the kids could've been nice like a play area etc. Further, the card I had on booking.com wasn't charged via the portal and I had to perform online transfer as I was not carrying a card to pay the booking amount.

Lovely location, beautiful gardens, great food, cordial staff and loved the fact that they have preserved the 4 centuries old fort and made a nice comfortable hotel.

Nothing much. I would appreciate if they had a tea/coffee set up in the room. Also there was no room service.

Very rustic. Loved that it was actually a fort. Friendly and promptly attentive staff. Great food. Very accommodating. Beautiful location and grounds. They brought us fresh apricots from their garden every night.

The wifi was spotty and there is no TV or AC. Which has its benefits as well since you can sit in the garden and read and enjoy the fresh mountain air but on hot nights it might be a little uncomfortable. Also the grounds are open to general public during the day so a little less privacy during those hours.

Great service, friendly staff who go out of the way to make you comfortable!! Place is beautiful and serene. A must visit! We told them it was our anniversary and they made a complimentary cake for us and even upgraded our room!!

Internet patchy in certain parts of the room.

location! amazing Shigar. went rock climbing just behind the hotel, trekking for half a day, and relaxing in the garden.

in a perfect world it would have a small spa.

Everything was excellent from service, food and other facilities. An excellent place to stay where you have both landscape and comfort.

Everything was exceptional.

Excellent Place to stay

very pleasant experience to stay in a fort perfectly updated as a modern hotel facility