The staff was very friendly and helpful with any problems I had. It was worth the money. Also the view from the hotel was absolutely lovely!

I had initially booked the room on the top floor but there wasn't a lift so it was very difficult for my mom to climb three floors. If there was a disclaimer or a way of knowing that I wouldn't have booked that room in the first place. However the staff was very helpful and accomodating and changed the room for us

the staff couldn’t be nicer. they truly weee above and beyond. and that view from the hotel/apartments was amazing!

nothing!

seafront location and first class breakfast

Nice spacious apartment. Nice touch with some free drinks.

Nothing

location

was a hot day and in the room were temperatures of 30+

Location is great, the building is stylish, and overall rooms are pleasant. Some reviews complain about squeaky floors, but we did not notice that.

Our rooms were under the roof and we banged our heads badly several times... be careful The breakfast was OK, but nothing special, and on one day there were too many flies flying around.

location

no info on check-in

The island Helgoland.

The downgrade enforced by the hotel just one single day before our departure to head for Helgoland was an experience I very much disliked. And a very cumbersome explanation by the hotel management was that the mistake was made by Booking.com. But actually, the hotel has confirmed our apartment at the location we aimed for about one month before our stay there, so who made the mistake then ? Probably there was even not a mistake but a planned downgrade in order to attract customers by a misleading advertisement on booking.com. The downgrade had many consequences, like: (1) no spacious views and location at the sea-side, but location in the middle of the little town with a view outside of our window of a souvenir shop just across a narrow street of 3m. (2) the location of the downgraded apartment was particularly noisy in the evenings because of a rumor-full cafe at no more than 5m distance, where the noise in the evening of people enjoying the nice evening with a lot of drinking sitting at the terrace close to our windows and door-step kept us awake even beyond midnight. (3) unlike the originally booked apartment, our downgraded apartment did not have a lobby for their guests, which I consider one of the main features of a good hotel. (4) breakfast was served in another hotel, at walking distance, unlike at the envisioned hotel-apartment, where breakfast was in the same building. So, on the question, whether I would book there again or whether I would suggest anyone to book at this hotel, my answer is simply a double NO. The minimal characteristic of a good hotel is that you can trust their management, and I have very serious doubts about that.

nothing

No reception - this was taken care of in a shop a few streets away - however no hint of this at the hotel and after looking around for about 30 minutes I was advised by a hotel guest of the shop. I raised this with the staff at check in - they were dismissive and rude (especially the lady who seemed to have a huge problem with the concept of being part of hospitality industry)- no intention of addressing this. The hotel has no lift, but is 3 floors. The room was tiny with a very small single bed (like a caravan bed). The room is well past its sell by date and badly needs refurbishing (as does the outside of the hotel - shabby would be a kind description) The final insult was suffering a large amount of bites overnight - Bed bugs? And all for over 200 euros - hardly value for money - If travelling to Helgoland, please do yourself a favour and book somewhere else - anywhere else!