This hotel is engaged in transition period after 3 years of closing down. The new management is driving an experience of providing digital services instead of human help . For example , food ( hot and diversified ) is available 24/24 This is an answer for challenging the fast increasing cost of services and the shortage of staff in a remote area As result , it is expected to decrease prices ( by 10%) for a room and to attract a low budget category of customers. The manager is enthusiastically driving operations according to this new business model Let see the answer from customers after some time The very strong point of this facility remains its location along the Truyere river and facing the Garabit viaduc , built by Eiffel. Very scenic landscape

Restaurant and food very good, location spectacular -by a famous viaduct with lake and good view from room.

there was nothing we didn't like.

The location was perfect and staff very accommodating great place for a stop over and really nice evening buffet.

All was good.

Great setting

Nice view for the viaduct and the valley below

No restaurants open after 9pm.

Rooms just been refitted. Bathrooms were excellent

Entrance was undergoing renovations which we weren’t aware of beforehand but understandable when you realise what owners are planning.

Great location for a stopover with a dog

Very uncomfortable bed. Hotel really could do with an update.

The property has no reception just a lady in one of the rooms who you have to ring out for service Rooms are off of a dingy Passageway open to all and sundry at all hours which means you do not feel secure No available breakfast, The place is run down and not very nice place to visit. It is cheap but not much cheaper than the hotel which we stayed in the Loire Valley, the hotel is adequate but should be avoided due to the security element. Pool looked rank and a Large German shepherd Dog roamed free menacingly

Everything

Excellent location. Very Quiet. Swimming pool was a welcome bonus on a hot day. Plenty of parking. Accepted our pet dog. The sheets, towels and mattresses were good quality. Chatting with the new owners they recognise they have a significant work list BUT we would support their efforts.

Hotel is in need of refreshing /repair. Our room had a non functional fridge and wardrobe that was broken and held up by the door. The shower room has a folding plastic door, which limits privacy:(

Definitely the location on a river with the majestic Eiffel viaduct towering above. Free parking. Ensuite facilities. There was a lift. When this hotel is refurbished it will be a gem.

It needs gutting and redecorating. Doors are literally pieces of plain plywood, not even painted! Walls are so thin you can hear everything from every room. Hairdryer was damaged and just dangling down…I didn’t dare touch it in case I got a shock! The corridor lights were on a timer so in the evening it got terrifying for my 89yo mum when walking to her room and the lights automatically switched off. It was quite some distance in the dark to find a switch to press on. Internet was intermittent so checking in took at least 20 mins. Only one member of staff to greet us so the bar wasn’t open when we arrived at 9:30pm. The restaurant looked tired so we chose not to eat breakfast and that proved to be the right decision as the choice was basic and unimpressive considering the hotel was full. We were then charged city taxes when our confirmation clearly stated we had paid them!! Definitely overpriced for what we received. My husband was ready to walk out and sleep in the car and that was before we opened our room door; it was not made at all. Credit to the cleaners as they changed and cleaned the room very quickly for us. However, my husband was beyond annoyed so it made our stayed very unrelaxing. To be fair to the manager/ owner, he had just taken over 4 months previously so knew he had a lot of work to do and was very accommodating when Mum had a few issues.