The check in was efficient and friendly.

There were not enough tables for breakfast. A 7 floor hotel with 26 hotel rooms per floor should probably have more than 15 breakfast tables. We were asked to wait when we came in for breakfast or sit in the smoking room. We dodged the smoking room and waited in the reception where we were offered a coffee whilst waiting. After coffee, we decided to skip our prepaid breakfast as there were still no tables available. We were then charged for the coffee as they said it was a specialist coffee. This left a bad impression with us. This part of town is the warehouse district....if you're into that sort of thing.

The Queen Deluxe room and rest of the hotel are fabulous and the staff is very kind, helpful and friendly. The swimming pool was lovely, and the location is at the edge of Old Town and Chinatown. Breakfast was absolutely delicious and had a wide variety of choices.

Unfortunately, dinner did not meet the quality standards of the rest of the hotel.

Friendly and helpful staff and a convenient 15 minute taxi ride from Surabaya Gubeng. Reception team were great especially when i realised i had left my phone in the taxi! All retuned safely... Good shower pressure and a nice little alcove to chill and have a beer after a long day's travel.

Our room on the 7th floor was clean but small and definitely needed some tlc..loose control panel, loose tap and very tired sealant around the shower. But perfectly functional

We only stayed at the Kokoon hotel for one night but it was perfect for what we needed. We were able to use the gym and the pool before having a delicious meal at the restaurant. The breakfast was also extremely varied and delicious.

There wasn’t much to explore in terms of the local area, but that didn’t bother us for the stay

Very cozy & nice hotel. All area look clean & tidy. Good touch Love it My suggestion: there is no hairdryer in the room. It's a possible for the HK to provide and guest can call to use/borrow Nice set up buffet breakfast, but better if the food is hot, other that Soto ayam & omelette 👍👍👍

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The hotel has a uniqe and charming aesthetic and the restaurant has a good menu. As vegans they were happy and able to change a few things to suit our needs. The pool is lovely and the rooms are clean. Staff are friendly and very helpful.

Location wasn't near walkable things, but the hotel offers transfers and are happy to help.

Fantastic location right in the heart of Surabaya. Within walking distance to a few sights. The staff are very friendly and helpful, room is quiet and comfortable and the breakfast is incredible.

Lovely welcome on arrival. Efficient friendly staff throughout the hotel. Comfortable bed and pillows. Sufficient choice for inclusive breakfast. Enjoyed swimming pool

As a solo female I didn’t feel comfortable walking streets in the area.. but taxis readily available and good value

We only stayed for 1 night (arrived late and left early). But the dinner and breakfast in the hotel restaurant were very good.

The reception was under construction and was currently in the back of the hotel, not really a place to receive guests.

We booked two rooms this time for 4 of us. The rooms were comfy, breakfast spread was decent. Staff were efficient and attentive.

We had minor issues with the A/C and the key cards which were eventually resolved. Thank you!