Everything. The hotel is close to the Xuanwu Lake and in walking distance to the Xuanwu Gate. It’s easy to get in and out traffic wise but feel quieter than the Xinjiekou area. The hotel is newer than most peer group such as Westin and Hilton. The staff is very friendly and better quality than its peer group as well. The cleaning staff especially go out of their way to help. Their Chinese restaurant Jiangnan Zao is delicious. We stayed in three hotels (Westin, Hilton Riverside) in Nanjing on a recent trip and Shangrila is by far the best.

Nothing.

The staff are friendly with good follow up. They contacted us via email and phone call prior to our arrival. Prompt response for room services. The chicken rice is super delicious.

The breakfast can be further improved by having more western mixed food. It would be good to have hand sanitiser in the restaurant, else have to walk a bit further to wash hands.

The property was fantastic overlooking the beautiful river outside. The dining options were vast and met every need the drinks downstairs were ideal for lounging. The workout facilities and the swimming pool were beautiful.

I wish that the food options were open, just a little bit later downstairs, but ultimately it was a great experience and even had live entertainment.

Best hotel in Nanjing. Great and well equipped room with Nespresso coffeemaker in the room. Breakfast is amazing.

Nothing (maybe small thing that when you book the room via booking you need to ask if they add this reservation to your circle account (not automatically)

Beautiful hotel, well located close to Xuanwu lake. Big and clean room, big bathroom. Very nice staff, good English speaking service. Breakfast is amazing, lots of choice, top quality.

Strange smell in the bathroom. Some furniture are a bit old and damaged and would need to be changed.

We enjoyed friendly staff and also the wonderful restaurant onsite. The bed is very comfortable and view is fanstatic! will definitely back again.

We enjoyed the breakfast but feels the soupy dumpling can be served bit faster

Excellent location, right next to the metro station. Staff were very attentive and provided luggage service and express checkout

No sauna or spa facilities, doormen were bit rough with the cab drivers

Top quality hotel in an excellent location, walking distance from Gardens, shopping, and the Bund. Excellent restaurants.

Everything was great.

Spacious room and view

We booked a twin bed room but the room we were given was facing a building in construction with a lot of noises. This was not stated in booking.com. They could not give us another twin room in different location. In the end they gave us a king bed room and added a bed.

Room spacious, nice design, city view. Huge, comfortable bed. Beautiful pool.

Breakfast area looks cheap. Staff not unfriendly but should be trained better. Gym shower area dirty. Location unconvenient, nothing around there.