The location was great. It was good walking distance to shops and restaurants (we love Juu Juu Ramen--a real hidden gem) and it was easy to get around. The room itself was nice and it was always made up clean and comfortable each day. The staff were all great and we really liked the complimentary snacks every few days! The breakfast is amazing and we always looked forward to it each morning!

The staff do a great job of making sure the rooms are clean but the building is showing a bit of age. Other than that, everything was incredible!

The hotel is close to the shopping area, which can be reached by a 20-minute walk (In general, walking in Surabaya is complex, and you need to watch your steps due to the open sewage systems and the lack of traffic lights). You need a taxi to visit other attractions. The staff is friendly and ready to help. Breakfast is varied (local and continental). Earplugs are suggested for a comfortable sleep.

For breakfast when we stayed, the food that was most delicious and perfect in percentage was the fried noodles, The location of the hotel can still be said to be good enough to reach busy centers, in this case it is quite close to the Tunjungan Plaza shopping center and the last The friendliness of the officers really made a good impression on our family..

In general, the hotel is very well maintained and comfortable to stay at, although there are still some shortcomings such as the hot water not working and the water in the bathroom and closet being slightly colored, as well as the windows not being locked tightly so it could be potentially dangerous because it is on a high floor.

The food, the staff, the ambience... are excellent. But unfortinately, the door of the first room I got, 616, couldn't be locked from outside. So I was moved to room 615. But, the tv there was broken, which was repaired immediately. Overall, those were the only problems.

See my comment above.

The staff tried hard but communication was difficult

Location was poor. Spa was not operational. Communication was difficult. The bar was not stocked. There wasn’t a concierge they had to Google for answer to our questions.

The buffet breakfast

nothing really.

Bfast buffet and room cleanliness plus reasonable price

None

I like hotel breakfast veryveryvery nice n location to go somewhere very near.may I will come back next trip

No comments

We 're arrived Santika ar 13.45......and our family had bought lontong kupang and nasi madura........so we asked the staff at the restaurant to dine at the restaurant, and they allowed us to sat and ate there......thanks

The staff very helpfull .....

Clean

If the old wood door is rejuvenated, it will be great.