The hotel and the facilities overall are quite good, with a good variety of food at the restaurant. It's possible to eat Bolognese pasta and steak. The service is very good. It’s a very comfortable hotel and there are few options in that area, which is an industrial zone. It has a very good location for commuting to work.

Some days, the quality of the restaurant food is not consistent. It has a very convenient service to order food to the room using a QR code and an app; however, many times the order is forgotten or lost, and it is necessary to call to remind them that you placed an order.

My recent stay at Mercure Chennai was truly exceptional! From the moment I arrived, the hotel impressed me with its warm hospitality, impeccable service, and stylish ambiance. The check-in process was smooth and efficient, with the staff greeting us with genuine smiles and a welcoming attitude. The room was beautifully designed – modern, clean, and very comfortable. The bed was plush, ensuring a restful sleep, and the amenities provided were of high quality. I particularly loved the attention to detail, from the well-stocked toiletries to the complimentary refreshments. The housekeeping staff did an excellent job in maintaining cleanliness throughout my stay. The dining experience was another highlight. The breakfast buffet had a wide variety of delicious options catering to different tastes. The restaurant staff were attentive, ensuring that guests had everything they needed. The food was consistently fresh, flavorful, and beautifully presented. I also had the opportunity to dine at the hotel’s restaurant for dinner, and the culinary offerings were outstanding. One of the standout features of Mercure Chennai is its exceptional customer service. Every member of the staff I interacted with went above and beyond to ensure a comfortable and enjoyable stay. Whether it was offering local recommendations or promptly addressing any requests, their professionalism and friendliness made a significant difference. The hotel’s location is also a big plus – it’s conveniently situated close to key attractions, business hubs, and shopping areas. Despite being in a bustling area, the hotel itself was a peaceful retreat, offering a perfect balance between accessibility and relaxation. Overall, my experience at Mercure Chennai was nothing short of fantastic. The combination of luxury, comfort, and excellent service makes this hotel a standout choice for both leisure and business travelers.

Great location, beautiful surrounding atmosphere, great staff. Most friendly and helpful receptionist and staff ever, lovely and great first impression of hotel. Everything about the hotel was exceptional. It was clean, stylish, roomy with excellent service in where we had dinner. Food was good and great value for money and service was attentive and efficient. Room itself was well equipped and comfortable. I was very pleased with my stay. I hope to be back for a longer visit in the future.

Team hospitality. Team took care of special requests and provided updates promptly.

Food could have been better.

Everything, it was the perfect location, perfect service. I would stay here if I need to visit the industrial zone nearby in the future.

There wasn't a choice for a smoking room.

This is a business hotel, in a business area, so there nothing around. The hotel was great, the staff was amazing especially Salvaki Mar, the manager of the restaurant.

Location

Dirty carpet of my room 211 and the breakfast time starts at 6.30 am and to get all items it takes 7.15 am Staff not trained

Ambience, proximity to Industrial area

Costly as per room and available food options. Repeating breakfast everyday.

Location is excellent due to proximity to the industrial area.

Food arrangement in the buffet should be better monitored for ensuring presentability and cleanliness.

No Complaints overall. I would like to mention that I received a good amout of help from the front desk staff who helped us book the rooms and also helped us change the booking once made becasue we had done a booking in error.

Nothing comes to mind. I only wish my stay was longer.