Environment and view

Cleanliness and i saw there is chocoroach under the bed

Garbage is not clean in location. Room is a bit smelly.

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Kolam renangnya kotor

I experienced a fraudulent stay at Reddoorz Jatinangor due to the extremely poor condition of the room and facilities I received. The air conditioning was non-functional, the sink was clogged, the toilet had a very unpleasant odor, the bathroom was in terrible condition and extremely cramped, the bed was highly uncomfortable, the bed linens were stained with what appeared to be menstrual blood and other marks, the wardrobe was unusable as there was no space to hang or place anything, there were no chairs at all, the window could not be closed tightly, there was a pile of moldy mattresses in front of the room, and the towels were dirty. Overall, it did not match at all with what was displayed on Booking.com. I paid nearly 800K for 2 nights. I checked out a day early because I was extremely uncomfortable sleeping in the hotel. Ultimately, on the second day, I purchased a folding mattress to sleep at my niece's boarding house. The hotel management refused to provide a refund for the one day I did not occupy. The intervention from Booking.com was very poor. I received an email stating that I would receive an update, but that did not happen either. I had to call and explain the situation at length. I only received compensation in the form of credit that I could only utilize if I booked a hotel through Booking.com. Booking.com should be held accountable for cases like this as it is a scam. It's fraud!!!!!!! Don't believe everything displayed on Booking.com or another platform!!!!! The facilities in the refugee shelter is significantly better than the facilities in my room!!!! Shame on you!!!!!!!

I experienced a fraudulent stay at Reddoorz Jatinangor due to the extremely poor condition of the room and facilities I received. The air conditioning was non-functional, the sink was clogged, the toilet had a very unpleasant odor, the bathroom was in terrible condition and extremely cramped, the bed was highly uncomfortable, the bed linens were stained with what appeared to be menstrual blood and other marks, the wardrobe was unusable as there was no space to hang or place anything, there were no chairs at all, the window could not be closed tightly, there was a pile of moldy mattresses in front of the room, the room was extremely dirty and the towels were dirty. Overall, it did not match at all with what was displayed on Booking.com. I paid nearly 800K for 2 nights. I checked out a day early because I was extremely uncomfortable sleeping in the hotel. Ultimately, on the second day, I purchased a folding mattress to sleep at my niece's boarding house. The hotel management refused to provide a refund for the one day I did not occupy. The intervention from Booking.com was very poor. I received an email stating that I would receive an update, but that did not happen either. I had to call and explain the situation at length. I only received € 10 compensation from Booking.com in the form of credit that I could only utilize if I booked a hotel through Booking.com. Useless!! I want my money back or at least € 10 in cash. Booking.com should be held accountable for cases like this as it is a scam. It's fraud!!!!!!! Don't believe everything displayed on Booking.com or another platform!!!!! The facilities in the refugee shelter is significantly better than the facilities in my room.