Accessibility, everything you wanted or needed was in or around the hotel, I paid for breakfast included and that also didn't disappoint, many choices from Western foods to more local foods. The staff, eventhough their English was a little lacking tried their best and were pretty friendly to us. I didn't make use of the laundry service as I had someone else around to help me out with this, but I was very glad to know it is a possibility, perhaps next time I can make use of it. There's two restaurants in the hotel, a Japanese one and one that just like breakfast offered a wide variety of foods. The food was very tasty and I would recommend it to many people around. Long story short, my general experience was great and you can definitely expect to see me again.

I think the room was rather small and I expected more to it, it said something like there was a minibar included but all I saw was a mini fridge which didn't even keep my drinks cold, I had 2 stays, first week from 30 sept - 4 Oct, the room was really clean, however from 7 Oct - 11 Oct we got a room where there were stains on the mirror and there were holes in one of the pillows.

The Breakfast Buffet is outstanding!We ordered Room with Double bed but we got Room with single bed but they put it together.its really fine because the bed stayed and didnt move when we sleep in the middle. Cleanlinnes is Superb! The Receptionists are always helpfull and friendly as well with the Housekeeping staff that brought us pool towel in the morning.Taste of the food what we order from Room service was excellence.

The staff who answered my room service order was unfriendly,IT seems she was in hurry because of another guest.I was asking little bit more about the menu,because IT was Not written in the room service menu card,she was repeating my order with not so good Intonation,she was pushing me to finish the order as soon as possible.It would be nice If the Room service menu card explained well everything not only the name. We we're also dissapointed because the Kids Club doesn't exist any more.because we we're Travelling with Kid. The Tv remote need to change as soon as possible.Room #625 So far everything was more than acceptable

I like the hotel swift and smooth check in and check out. Travelling with family, we arrived 2 hrs early than the standard check in time, but were allowed to check in early. This very helpful since we are travelling with elderly and two children. The Aircon in the room also work very well, the fridge actually is working which is very good.

Nice breakfast and strategic locatio

The journey of 2 hours to and from the airport to karawang and especially the driver drop us off at Terminal 3 instead of Terminal 2 and when ask him Airsia in Terminal 3? He replied yes. So we were like lost and have to ask around where to board Airasia and how to go there…this part make me annoyed as we were stuck in traffic for 2 hours and 15 mins and have to drag our luggage to go Terminal 2

Perfect breakfast for us. Very tasty...all food were tasty ❤️ many choices.

I called the receptionist more than 3 times..asking them about my air con was not as cool as my other room..we had connecting room. They said they will send someone / engineering to my room..to checked.. But they never showed up. Kind dissapointed for me.

The staff was really friendly en helpfull

i think need to add changes daily and more choice.

location is perfect in Karawang.

The breakfast needs to be improved for its menus. Fresh salad items should be monitored from the small flies.

Awesome place. Super duper food. Strategic location.

Too crowded. Understood Xmas weekend

Lovely hotel and enjoyable stay

Door in toilet opens onto toilet ,needs to be sliding door