We stayed here the night before our accent of Nevada de Toluca. It was a good option close to the Volcano. There was food close by. I would stay here again. Nice people

I liked everything

Staff was extremely friendly. The included breakfast was excellent, very clean and safe.

The beds were cold. Needed extra blanket. The hot water took forever and it was a waste of water.

Place traditional look like a ranch

Breakfast could be more on the plate

the friendly atmosphere and well kept area

having to leave

Great attitude from staff

Can be a bit of a cold place as there is no central heating

The room was big with two queen beds and had a balcony.

Although the hotel didn’t seem fully booked we had to go on the highest floor (without elevator) and had one of the last rooms on the hallway. The bathroom was still a little dirty (hair, old hairtie, spots around). We ordered a taxi with the receptionist and it was 15min late.

Room clean.

The towels are so old. They do not dry anymore. Breakfast to simple. On the application says transportation from airport. They do not have any.

the restaurant had spacious areas

the hotel is somewhat old and not refurbished the restaurant and bar were closed during our stay

It was passable.

I made the reservation through booking and they didn’t respect it, we arrived at the hotel and they told us there were no rooms available. We had to pay to stay at the conjoined motel.

The location was close to family and the event location we were in town for, but this hotel was not good. The breakfast was good but hard to enjoy after not sleeping well in discomfort.

We arrived to our 1st floor room with the smell of sewer gas. Reception gave us the wrong wifi password and our cell phones had no service in the room. We attempted to call the front desk using the phone in the room and it either didn't work or the front desk never answered. We tried to take a shower and noticed there was no hot water. We went to the front desk to explain this and we're moved to a different room with 2 smaller beds on the 3rd floor facing the street. The hallways were completely dark so we had to use our phones to find a light switch to find our room. The new room also did not have hot water so I had to shower with cold water which was horrible. The beds were very small and my feet were not even supported on the bed that was very hard and uncomfortable. The sheets also seemed very old and somewhat scratchy. The traffic in front of the hotel is very loud and busy even at night and there were often dogs barking around the hotel. It was nearly impossible to sleep and we ended our stay short after only 1 night and booked a different hotel. It was a horrible experience on my spouse's birthday. When checking out, I requested a refund for the remaining nights and the hotel said I had to go through booking.com for the refund even though I paid the hotel directly with my credit card. I submitted a request through booking.com to change the dates of my reservation to only the night we stayed and the hotel never responded to the request. I am still waiting for a refund and if the hotel never responds, I have opened a dispute with my credit card company. You should avoid this hotel.