Puyuhuapi Lodge and Spa is in a spectacular location and in its heyday must have been a truly extraordinary hotel. The small bay that Puyuhuapi occupies is filled with seals and passing dolphins. The mist-shrouded mountains are eerily beautiful. Staff were fantastically welcoming and warm, and went out of their way please.

Puyuhuapi Lodge and Spa is in a spectacular location and in its heyday must have been a truly extraordinary hotel. Now, approx 30 years after its expansion in 1997, details are exhibiting advanced signs of age: grout has been replaced by caulk in the bath, cabinets are scratched, the ceiling in the bedrooms are littered with holes, TP dispensers in changing rooms are rusted, paint in the changing rooms is peeling and flaking off, exposed water pipes litter the grounds ... In order to reclaim the mantle of a five-star destination serious investment is needed

Wonderful romantic getaway. Everything and everyone was great. Facility beautiful. Food was good and reasonable especially considering there are no other options but they did a great job for a fair price. Umbrellas were a nice touch and spa massages and pools were great. Hot springs maintained well. We loved our time there even though it rained a lot.

The hiking trail needs some serious work and maintenance…. Especially since it’s the only option there if you want to get out and stretch legs. Also either take out the pool table or put in a decent one or something else upstairs.

The location is mesmerizing, the hot baths are amazing, the staff is very good and kind

It’s in the middle of the caratera austral, so many visitors are on a road trip. Having no WiFi is really not practical. The hotel doesn’t pick up phone, which meant we had to wait for an hour or two close to the jetty and weren’t able to call for a private boat. The interior is old and needs updating. Some serous rebuilding is necessary

the place is amazing; wonderful hotel. The location is breathtaking.

The restaurant is not up to the standard of the Hotel. We were highly disappointed by the low quality food, expecting a level in correlation to the hotel. we strongly recommend the administration to tale care of the matter.

The location is superb! A great view, wooden buildings look very nice and fit the location. The hot springs are great. The pool area is nice. Food in the bar area is good. Shared area is good/nice view, fireplace. Also a nice pool table.

The hotel is outdated, has maintanance backlog but that is outweighted by the nice location. AND: there is NO internet reception (wifi) and also NO phone signal. There is one old (70’s ?) desktop computer; but with double opt in no access to your emails. Asking staff why there is no wifi, there is a mixed story of ‘we haven’t changed a thing in the last 17years’ and ‘we want our guests to disconnect’. If you can live without internet then go there before the place falls apart which is a petty).

The outside spa / thermal baths were great and they are open 24/7. The hotel offers great views across the lake. Restaurant is of good quality and offers a 3 course menu. Furthermore, we liked that there is no internet / telephone connection available….great to relax!

You need the ferry to access the hotel and there are only a few times per day to take this ferry (2 times in the morning and 3 times in the afternoon).

Beautiful area, thermal baths were great. Lovely treat midway through our trip. The restaurant was great and the food was excellent. Breakfast was great with lots of choice

A little overpriced The boat only running 3 times a day is a little annoying and restrictive

The staff was excellent and very attentive. The hot springs are lovely and very private and secluded.

This place should be an adult only experience. It is not a place for children. The noise from kids was extremely distracting and to be honest, ruined the peaceful vibe that could have been had.

Thermal pools Spacious, comfy rooms with beautiful views. Excellent service.

Wished they had a vegan option for the dining room. We made do with options from the bar menu.

The hotel is absolutely heaven. One of a kind in the world. Don’t miss it, Really special place. We will not forget the beautiful moments at the hotel. Thank you so much for everything.