I had booked the rooms for my family who was traveling from 3 different states through a 3rd party booking company several months ago. I needed to change our arrival date by one day so again did so through the 3rd party company but the changed hadn't been relayed to the hotel so they thought we no showed the day before so they charged me and cancelled the reservation. I panicked by Robyn took great care of us and immediately helped me rebook and not only applied my Hilton Rewards, but offered a rate that was aligned with an advanced booking rather than same day. She also worked with me to sort out the fees that were charged by mistake. All of this made for a pleasant experience that could've been a disaster. Thank you, Robyn for saving the week!

Our rooms were not cleaned every day and on the last evening there was a very loud guest above us but once I complained to the front desk, it didn't happen again.

Very nice atmosphere. Really good breakfast , Good facilities all the way around.

I think the rooms need to be cleaned daily, and we had to call front desk to see where to take our garbage and ask for some towels. They did take care of it but still didn’t get anymore wash cloths . So I do believe rooms should be cleaned daily, don’t know why motel chains got away from that ? I think I’ve only found 1 hotel in my time that has very comfortable bed and pillows lol, this was not the one . But still decent .

Our stay was great. I’d absolutely recommend. We choose to stay for a hockey tournament and it’s such a great location from the rink. The free breakfast is far more than I’d ever want. It was perfect. Their indoor boil and hot tub are a plus for the littles too. If you’re coming to Pinedale because of hockey, I’d absolutely suggest this place.

No complaints.

Didn’t have the breakfast but the bed in the room was very comfortable. The hotel was quiet and the heating/cooling unit in the room was very quiet. Staff was very friendly and personable. Would definitely stay there again.

No complaints

The room layout was great and the size was exceptional. It was super clean and in great shape.

The trash cans were too small and filled up quickly.

We had a couple issues before we arrived. On the day that we were to arrive they called and said the credit card I had given them two months earlier has now expired so we took care of that situation and then they said that they had no handicap assessable rooms available which we had requested in March. We said that would be fine as long as the room was either close to an elevator or close to a door. When we arrived we checked in and I said wait a minute we need to check out your room first they said it was OK gave us our key went to our room and the manager was in checking the room to make sure it had been cleaned it had not been cleaned so he’s very courteous moved us across the hall to a bigger room with a walk-in shower close to the door they took care of the situation without any hesitation.

Staff was super friendly! Facilities are clean, the beds are comfortable. Breakfast was great!! Pool and hot tub were great

Room 220 had a slight odor Maybe allow adult hour for pool and hot tub

Great staff, jacuzzi, total luxury.

Be careful of the alarm clock if you are not setting an alarm. If you bump it during the night it will engage and wake you up way too early.

The staff was so friendly. It is kind of sad that this caught me offguard as we are getting used to the service industry not giving the level of service we had pre-covid. I felt like the front desk was eagerly waiting my arrival and I felt very welcome. The team members working the breakfast area were also amazing. We were there for a funeral and had several family members staying there as well and I saw them interact with everyone and they seemed glad to help us. It was much appreciated. The room was extremely clean. The public areas were also very clean. (Another thing I have given up on since covid) you can tell this team takes pride in their hotel and even though I have no reason to go back, I would just for this experience!

Beds are too hard.

Breakfast was very good and the woman who worked at the breakfast area was very friendly The room was very nice

We need a freezer for those of us who travel with a cooler! And we need plenty of towel racks in the bathroom.