This hotel was nicer than we were expecting. The view/surroundings are beautiful. Most of the staff was friendly and accommodating. My room had been booked by someone local, for a 6 night stay. After the first night, I checked booking and found a better deal. They agreed to let me check out and check back in at the booking.com rate. That was kind of them. But after that, I felt that the front desk staff that helped with that were annoyed with me the rest of our stay and just kind of tolerated us. I’m not overly sensitive, but maybe that was my imagination? Anyway, just a bit of arrogance from front desk. Everyone else was great, and people were constantly cleaning, whether needed or not. Buffet breakfast was great - lots of choices. Would stay again.

Internet was terrible - almost non-existent. Would have been an issue for us, but we had local SIM cards, so had our own data. When mentioned to reception the problem with internet, the reply was: “We’re not having any problem with it here.”

I liked the room ....ut was superb n the meals were yummy n the front desk especially jovia n some gentleman there smiles were welcoming n hospitable...the sauna nice though didn't see the jacuzzi which was included in the manuscript but all in all great

The A/C unit didn’t work very well and the shower door or fram leaked all over the floor and made a mess.

It was quiet and homely The staff were so welcoming and helpful Good breakfast

Nice rooms

N/A

location

grand hotel in terms of size and spacious grounds. don’t know why the developer couldn’t have spent his money wisely and used proper architects and materials to have hit the mark. very poor design and layout. room was comfortable though very very noisy.

Very clean, excellent service and staff

All three nights the music by the pool and restaurant was very loud and late

Facilities & gardens

Small (std double) bed, slow service Breakfast. Food at restaurant taking excessively long to arrive. Albeit during covid but eerily quiet Wifi virtually non existent Hotel only 2yrs old but lots of marks on walls & damaged areas. Not sure if shonky build or poorly maintained. Paid a discounted Genius rate but still felt overpriced. In my opinion worth closer to $90/nyt then my review would have been a lot better. I expected 5* hotel service & facilities at the price I paid. Have to forgive they are likely lower in staff due to covid quiet times

Swimming pool. hotel grounds,

the coffee, sometimes the food wasn't hot enough

The room was clean and the staff welcoming and supportive

The place had unnecessary noise for 2nights!