The hotel is set within beautiful surroundings. a tree lined road leading up to the entrance gives you a warm feeling. the hotel is very clean and the staff we’re friendly and welcoming. our room had a thermal tap I. the Bath which was so relaxing. A special mention to Yasemin from guest relations who was fantastic.

Spa offer, Location, Cleanliness

The beds are not comfortable, activity offers not available even it’s announced on the reception desk and elevators, staff in the restaurant area could be more focused on guests who want to orders drinks (extra) during the meals

shoul be shaping up to date

not settled up with necessary tools at rooms and hotel restaurant

Pool and gardens

Room, especially the toilet and the walls were very dirty. simple room, corridors unpleasant

Surroundings and the complex of the hotel

You don't want to be treated like that! - when we checked out the passports were not given back to us - because we did not need them in the next hotel, so we did not need them at first but they lied! trying to reach us by email or phone what was not true! so we got in big problems - Service was unfriendly and the receptionist is a lied too, telling you to get the room cheaper respectively one night but then after a few time lying that he never said that! Better recording everything next time! - booked the biggest room with jacuzzi (just because of that we booked it) which was broken but we had to pay the same price - no good wifi - breakfast good but lunch and dinner horrible! just warmed up food- bacterias multiply there

Hotel does not desrve the stars it has. Should be renovated a.s.a.p

It was the only hotel where I've stayed in my life where I've saw that the hotel staff doesn't care about their guests. To share my experience, in the last night stayed at this hotel there were some people that started to jump in the pool, screaming, laughing , drinking at 1 o clock in the night, making an incredible noise and waking us. I've asked the hotel receptionist to tell them to stop because it is not normal what is happening, and he said that he will do it, but didn't do anything. At 2.30 in the night I've went with someone that speaks turkish and insisted for them to stop the noise or to call the police. After many discussions, finnaly he decided to call police. We managed to sleep at 4 in the night. It was a horrible experience, hotel staff was the worst possible. First and last time at this hotel. My advice - avoid a hotel that cannot insure your safety

For sure hotel doesn't deserve the stars that has. It should be renovated a.s.a.p

It was the only hotel where I've stayed in my life where I've saw that the hotel staff doesn't care about their guests. To share my experience, in the last night stayed at this hotel there were some people that started to jump in the pool, screaming, laughing , drinking at 1 o clock in the night, making an incredible noise and waking us. I've asked the hotel receptionist to tell them to stop because it is not normal what is happening, and he said that he will do it, but didn't do anything. At 2.30 in the night I've went with someone that speaks turkish and insisted for them to stop the noise or to call the police. After many discussions, finnaly he decided to call police. We managed to sleep at 4 in the night. It was a horrible experience, hotel staff was the worst possible. First and last time at this hotel. My advice - avoid a hotel that cannot insure your safety