The place was absolutely stunning, with complete amenities and beautifully detailed decor. The service was exceptional, and I was pleasantly surprised with a complimentary room upgrade. Special thanks to the front office team, especially Mbak Indira, who were incredibly warm and welcoming. A huge thank you to the Tentrem team! Highly recommended, and I can’t wait to return.

The location is outside Jakarta, requiring travel through traffic. It’s very crowded on weekends, and the lobby is not very spacious.

I had a very memorable and comfortable stay here at Tentrem Jakarta. It has the same standard as the other sites at Jogjakarta and Semarang, and the location is here is very convenient. Plenty facilities that can be accessed, including gym, swimming pool, spa, and kids club. The restaurants are varied with the local Indonesian, Chinese food, Italian food options available.

The decor, minimalist Javanese design. All of the cakes are excellent. Plenty of breakfast buffet options + all the jamu to choose from. Upon check-in i was asked if i want to pay a little extra to upgrade for the junior suite room, and instead we received the Kraton Suites at the junior suite room 🤩 love the room! It was a great gift for my mother’s birthday!

The rooms, the staff, and hotel ambience are top notch

Drop off entrance was quite small. Parking was a limited. Breakfast was crowded. We were given options early in the morning or later in the morning. Even after this time-split, our group still can not enter together

By far the best hotel I have staying for a very long time and I travel for business a lot. The hotel is quite new and very well appointed. The staff were exceptional - evey one of them.

Nothing

The breakfast is very good, the property is very good.

Every think I am very like.

Their service excellent, the stafs very helpfull dan the food so good

Nothing

Good location

Need more space at the restaurant

Good service, clean & comfortable , friendly staffs, great location

None

The breakfast is quite varied with decent taste (the yellow rice was slightly undercooked), the room is clean, the staff was friendly during check-in, and the check-in and check-out process was reasonably quick. The housekeeping staff were nice..

The lobby staff were friendly but not helpful. They wouldn't bother to help close the door or ask if there's anything they could assist with, like carrying stuffs. They just greet us and stood there. This is also the only hotel that is strict about borrowing towels at the swimming pool. One room is limited to borrowing only two towels, and they didn’t hesitate to stop us to say that the maximum is two towels, even though they could see we had three children who had just finished swimming. I actually booked two rooms. It would be better if they asked how many rooms we booked before politely refusing by saying "one room can only have two towels." It’s embarrassing for them, too, when they realize we had booked more than one room. The valet staff's driving skills were lacking. I brought a Tesla and ended up parking it myself. During check-out, many staff and security personnel were standing around in the lobby doing nothing, but they didn’t assist either. Even when we were leaving, no one helped stop the traffic for the car to exit. On the first day of breakfast, I wasn’t helped to find a table, had to ask to clean the table, and even had to ask for cutlery. Overall, this is a hotel with plenty of staff but very inefficient, as they lack proper training and helpfulness. Even BCA security is better than this hotel's staff. The price is also overpriced for a room with such design and service quality.