The hotel looks great, rooms are very spacious, beds super comfortable, everything in the hotel is sparking clean, and with a special decoration and style. The staff was very friendly... only point for improvement would be their knowledge of the way booking.com works and how to handle this with customer. We also loved the surroundings which has a lot of green areas to walk around.

The staff at the gate was very friendly and helpful, but we sometimes felt a bit pressured (i know bit part of their salary are tips.. but still)

Exclent service, mo more words. It's a greate place to rest, quiet, clean, staff verey kindly, service room excelente, restaurante very good.

room and decoration, enugh parking lot, very good restaurant..Very good city accecibility, serverla business facilities and servicess. Very close to a ood library to rest coffe

The check in staff was incredibly helpful and multilingual which was a great benefit to a non Spanish speaker. Everything was provided in writing, too. The room was HUGE and gorgeous. Definitely cannot beat the price for the beautiful space.

N/A

We liked the spacious, clean, comfortable rooms and great buffet breakfast. The hotel is set away from the road so is very quiet but close enough to the city sights if you have a car like we did.

There was nothing we didn't like.

Our room was wonderful. I loved the bathtub, a rarity. Close to walk to the mall for a variety of foods. Great location to walk the dogs. Felt very safe.

Just spent one night. No complaints.

Beautiful. Best bed and pillows.

The breakfast could be better. The staff needs urgently a course on being nice and helpful. Waiters, reception, valet. Should check water system for odors

Rooms were spacious, super clean and comfortable. Staff went above and beyond. Would recommend.

One of the rooms had a slight smell of sewage. Nothing that impacted the stay.

A very nice hotel set just off the main road in quiet surroundings. Perfectly located for our needs. Service was excellent and all the staff were friendly, helpful and attentive. The restaurant was very good. Pet friendly and with secure parking.

Nothing

The hotel has a great location and I can't believe we paid such a low rate for what we got. I loved that they make you feel extremely safe, there's seals on the doors indicating that your room has been recently sanitized and when you get in, you can tell they actually did that. The service overall was over the top, everyone was super nice and helpful, I noticed that they're pet friendly and the receptionist asked me if I wanted more information and pulled a flyer that answered all my questions, I didn't bring my dog but I think it is a great option for someone that would like to take their dog on their trip, especially since they have a lot of private/safe green areas in and around the hotel so taking your dog for a walk at any point seems rather easy, I also noticed how easy would be to work there because the rooms have a good sized desk with a comfortable chair and WiFi. The rooms sizes and facilities were great.

They took longer than I would have liked to give us our rooms, I understand that given the circumstances it is important to take the time to be cautious and safe, good thing is it was Saturday and an Organic Market is set up practically next door so had a way to get distracted, another thing I didn't like is that the toilet door is made of glass and it has two huge gaps top and bottom, sort of how they look at a mall or restaurant giving you zero privacy, it's only good for when you're staying alone.

The hotel theme and rooms furniture and design.

The light smell of sulfure due to the nearby river/waterway. However, it was minimal.